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- Tasks: Lead a team to deliver top-notch housing repairs and maintenance services.
- Company: Join Platform Housing Group, dedicated to community-focused property care.
- Benefits: Enjoy a competitive salary, excellent benefits, and the flexibility of home-based work.
- Why this job: Make a real impact in communities while shaping a customer-first culture.
- Qualifications: Strong property maintenance knowledge and leadership experience required.
- Other info: This role offers a chance to drive change and improve service delivery.
The predicted salary is between 50000 - 70000 ÂŁ per year.
Housing Repairs & Maintenance Regional Operations Manager
Join to apply for the Housing Repairs & Maintenance Regional Operations Manager role at Platform Housing Group
Housing Repairs & Maintenance Regional Operations Manager
Join to apply for the Housing Repairs & Maintenance Regional Operations Manager role at Platform Housing Group
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Direct message the job poster from Platform Housing Group
Housing Repairs & Maintenance Regional Operations Manager (Leicester)
Salary ÂŁ59,693 per annum + Excellent Benefits
Location Home Based – covering Leicester
This is a Permanent, Full Time vacancy.
The Vacancy
Lead locally. Deliver excellence. Put customers at the heart of every repair.
Platform Property Care are looking for a passionate, driven and experienced Housing Repairs and Maintenance Senior Manager to lead a locality based in Leicester as a Locality Operations Manager.
This is your opportunity to shape how we deliver responsive repairs, void refurbishments, and planned works across your area—ensuring every customer experience reflects our values of care, consistency, and accountability.
Why this role matters
As a Locality Operations Manager, you’ll be the driving force behind a high-performing, multi-skilled team. You’ll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused.
Your leadership will directly impact customer satisfaction, operational performance, and employee engagement—making a real difference in the communities we serve.
What you’ll be doing
- Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives
- Delivering high-quality customer-first services with right-first-time repairs and voids
- Embedding a culture of accountability, safety, and continuous improvement
- Managing budgets and resources effectively and delivering value for money
- Using data and insight to inform decisions and improve performance.
- Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service
It is Essential that you’ll bring
- Strong technical knowledge of property maintenance and building compliance.
- Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
- Proven experience in leading teams and driving service improvements.
- A collaborative, inclusive leadership style with a focus on coaching and development
- An HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4
You’ll be measured on success by:
- 95% of repairs and voids completed within target.
- 85% first-time fix rate
- 95% customer satisfaction with repairs and estates
- Improvements delivered, cost-efficiency, and sustainability outcomes.
- Engagement, culture, and employee turnover metrics
This is more than an operational role—it is a chance to lead change, shape culture, and deliver services that truly put customers first. You’ll be part of a wider transformation programme within Platform Property Care that’s redefining how we deliver repairs and maintenance services for our customers.
Next Steps – How to apply
If you’re ready to lead with impact and help shape the future of property repairs and maintenance in your area, we’d love to hear from you. Click Apply Now to complete an application and upload your CV.
For more details about this position, please refer to the attached job description or if you’d like further information about the role, please email our Recruitment Team at recruitment@platformhg.com.
Seniority level
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Seniority level
Mid-Senior level
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Housing Repairs & Maintenance Regional Operations Manager employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs & Maintenance Regional Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in housing repairs and maintenance. Understanding current best practices and innovations in the field will help you stand out during discussions with the hiring team.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in operations management. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've motivated teams and improved service delivery in previous roles.
✨Tip Number 4
Research Platform Housing Group's recent projects and initiatives. Being knowledgeable about their work will demonstrate your genuine interest in the role and help you articulate how you can contribute to their goals.
We think you need these skills to ace Housing Repairs & Maintenance Regional Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing repairs and maintenance. Focus on your leadership roles, technical knowledge, and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead teams effectively. Mention specific examples of how you've improved service delivery or customer satisfaction in previous roles.
Highlight Relevant Qualifications: Clearly state your qualifications, such as your HNC/HND in Construction or Building Management. If you're working towards these qualifications, mention that too, as it shows your commitment to professional development.
Showcase Leadership Style: In your application, emphasise your collaborative and inclusive leadership style. Provide examples of how you've motivated teams and fostered a culture of accountability and continuous improvement.
How to prepare for a job interview at Platform Housing Group
✨Showcase Your Leadership Skills
As a Housing Repairs & Maintenance Regional Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated teams in the past. Highlight any specific achievements that demonstrate your ability to inspire and drive performance.
✨Demonstrate Technical Knowledge
Make sure you brush up on your technical knowledge of property maintenance and building compliance. Be ready to discuss relevant legislation, such as Health & Safety regulations and the Decent Homes Standard, as these are crucial for the role.
✨Emphasise Customer Focus
This role is all about putting customers first. Prepare to share examples of how you've improved customer satisfaction in previous roles. Discuss any initiatives you've led that resulted in better service delivery or enhanced customer experiences.
✨Prepare for Data-Driven Discussions
Since the role involves using data to inform decisions, be ready to talk about how you've used data analytics in your previous positions. Think of specific instances where data-driven insights led to improvements in operational performance or cost-efficiency.
