Home-Based Specialist Housing Coordinator

Location: Home Based with weekly travel to schemes in Herefordshire and Worcestershire

Basis: Permanent, Full Time

Are you passionate about making a difference? We are currently recruiting for a Specialist Housing Co‑ordinator to provide high‑quality operational, administrative and coordination support across Specialist Housing services. This is a role designed to support Specialist Housing Managers and frontline colleagues to deliver effective, customer‑focused services. This is a role where you will make a real difference to the lives of our residents. No day is the same in this role, so if you like variety and want to progress your career in housing, this could be the role for you.

The role is a home‑based role, however due to the nature of the role, there would be the requirement to work in our properties. This will mostly be in Herefordshire and Worcestershire; however this may also cover other schemes as required.

What could you be doing?

• Provide robust administrative and coordination support for Specialist Housing services, ensuring accurate and timely record‑keeping.
• Handle ongoing cases and act as the key point of contact for residents, colleagues and stakeholders.
• Coordinate appointments, meetings and communications with residents, contractors, partners and internal teams as required.
• Maintain accurate compliance documentation and trackers, escalating risks or gaps to the relevant manager.
• Report and record safeguarding concerns in line with organisational policies and procedures.
• Process purchase orders, goods received notes and invoices in line with financial procedures.

What are some things that we need from you?

• You will have worked in a customer facing environment and delivered consistently good customer service, taking ownership of case management. This will ideally be gained in the Housing sector.
• As you will be responsible for keeping customers updated, you will have the ability to organise and prioritise work and handle a number of tasks simultaneously and accurately.
• Excellent interpersonal and communication skills are critical in this role, with the ability to communicate effectively with a diverse range of people, sometimes in stressful situations, establishing and maintaining effective working relationships.
• You will have confidence in dealing with tough conversations and showing empathy.
• Due to the nature of the role, you will ideally be based in Herefordshire, Worcestershire or the West Midlands.
• An enhanced DBS check is required.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
• Family friendly policies.
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
• Non‑contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies.
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
• Learning and Development opportunities.
• Salary sacrifice electric vehicle scheme.
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.

Interviews are scheduled to take place at Cathedral Park, Hereford on Friday 19th June. If this sounds like the ideal opportunity for you, please click apply! If you would like to find out more about this role, please contact recruitment@platformhg.com.