Platform Housing Group is offering a Home-Based, permanent role as a Customer Experience Advisor specialising in complaint investigations. You will collaborate with the Triage, Quality Assurance and Aftercare teams to manage workloads and ensure a high-quality customer journey.
The role requires experience investigating customer feedback, handling multi-channel responses, and conducting audits. You will travel to Worcester and Solihull offices for meetings and site visits as needed, with a
#J-18808-Ljbffr
Home-Based Customer Experience Investigator (Complaints) employer: Platform Housing Group
Platform Housing Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a strong focus on community impact in Nottinghamshire and Leicestershire, employees benefit from a collaborative environment, ongoing training opportunities, and the chance to make a meaningful difference in residents' lives through efficient property repairs and maintenance.
