At a Glance
- Tasks: Support activities and initiatives in a retirement village while ensuring safety and cleanliness.
- Company: Join a caring organisation dedicated to enhancing the lives of older adults.
- Benefits: Enjoy up to 28 days leave, health cash plan, and employee discounts.
- Other info: Flexible part-time role with sleep-in payments and great career development opportunities.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Experience with vulnerable adults and strong communication skills are preferred.
The predicted salary is between 12592 - 12592 £ per year.
Basis: Permanent, part-time working 17.5 hours per week
What could you be doing?
The role involves working flexibly to support activities and other initiatives within the Village, assisting with the set-up, delivery and clear-up as requested.
It includes reactive cleaning of communal areas (e. g. spillages that create a slip risk), ensuring that health and safety, compliance, and risk management are always adhered to.
As a front-line, customer-facing role, excellent communication skills are essential.
This includes providing practical and preventative tenancy-related support, signposting to specialist services, and responding to emergencies.
The role will be predominantly solo working, with the exception of handover time, team meetings and occasional collaboration with Activities team, so you must be a confident lone worker who can prioritise tasks.
The hours for this role are 17.5 per week.
This includes sleep-ins, which are paid additionally at £55 per night, and requires flexible working on a 3 week rolling rota, including evenings, weekends, and bank holidays.
A typical shift will be an evening shift, followed by a sleep-in and a one-hour handover the next morning.
What are somethings that we need from you?
- An awareness of working with vulnerable Adults would be desirable.
- Knowledge of TEC alarm systems and Fire Alarm Systems, such as Le Grand and Appello would be preferred
- Great interpersonal skills and used to communicating with people from diverse backgrounds.
- Experience of working in a customer-facing role in a Housing organisation or with older people in a community/retirement housing.
- Keen to deliver high standards with an ability to look to improve services too.
- Confidence using digital devices, ICT software and systems.
- Comfortable with lone-working, whilst also working as part of a wider team.
- Due to the travel to offices and other facilities, a driving licence and use of your own vehicle or alternative means of getting to the required locations is essential.
You will also need to be based in Herefordshire.
- An Enhanced DBS check is also required for this role.
What are some of our great benefits?
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more
- Pension scheme with employee contributions of up to 6% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
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Retirement Village Concierge (Hereford) employer: Platform Housing Group
Platform Housing Group is an excellent employer that values its team members and fosters a supportive work culture. With a commitment to employee growth, you will have opportunities to develop your skills while contributing to the community in Solihull and Birmingham. Enjoy the benefits of a full-time role with a focus on high standards and customer service, all within a dynamic environment that prioritises teamwork and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Village Concierge (Hereford)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Platform Housing Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Platform Housing Group and let us see your personality shine through!
We think you need these skills to ace Retirement Village Concierge (Hereford)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Platform Housing Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Platform Housing Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Platform Housing Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Platform Housing Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Platform Housing Group will surely appreciate.
