At a Glance
- Tasks: Lead and inspire teams to deliver top-notch property services in Lincolnshire.
- Company: Join Platform Property Care, transforming housing services for over 15,000 homes.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Other info: Apply now to shape the future of property care and be part of a passionate team.
- Why this job: Make a real impact on customer satisfaction and drive innovative change in property services.
- Qualifications: Experience in property maintenance and leadership; relevant qualifications preferred.
The predicted salary is between 43200 - 72000 £ per year.
Lead change. Inspire excellence. Put our customers at the heart of everything we do. We’re recruiting for an inspiring and motivational Head of Locality to take the lead in shaping the future of property services across our Lincolnshire region. This brand-new, pivotal role supports a large-scale change programme within Platform Property Care (PPC), as we transform the way we deliver repairs and maintenance services for over 15,000 homes in this region. Your work will have a tangible impact on customer satisfaction, operational efficiency, and long-term sustainability.
Why this role matters
This isn’t just another leadership role — it’s a strategic opportunity to direct property services in this area, drive customer-first innovation, and lead multi-disciplinary teams to deliver high-quality, value-for-money services that meet our ambitious standards. You will oversee all aspects of reactive repairs, void refurbishment, and advanced repairs in your locality, ensuring every customer touchpoint reflects our values, high standards, and commitment to continuous improvement.
What you’ll be doing
- Championing a locality-based, customer-centric property maintenance model
- Leading, motivating, and coaching a team of Locality Operations Managers, Schedulers, Area Managers and Trade Operatives
- Delivering exceptional service standards and hitting targets on first-time fix, satisfaction, compliance, and sustainability
- Embedding a high-performance culture that aligns to our business plans and values
- Collaborating across Housing Operations, Complex Works, Commercial, and Asset teams to ensure seamless service
- Using data insight, customer feedback, and operational KPIs to drive continuous improvement and innovation
What you’ll bring
- A strong background in property maintenance, building compliance, or housing repairs
- Proven leadership and change management experience in a large-scale, customer-facing environment
- Up-to-date knowledge of H&S legislation, HHSRS, and industry standards
- Experience of managing teams through transformation, driving cultural and service change
- Ideally a relevant qualification such as HNC/HND in Construction, CIH Level 4, or a leadership-focused degree
- Ability to use data, technology and customer insight to inform strategic and operational decisions
- A passion for people development, sustainability, and putting customers at the heart of services
You’ll be measured on success by:
- 95% of repairs/voids completed on target
- 85% first-time fix rate
- 95% customer satisfaction with repairs and estates
- Improvements delivered, cost-efficiency, and sustainability outcomes
- Engagement, culture and employee turnover metrics
How to apply:
If you’re looking for a role where your expertise is valued, your ideas are welcomed, and you can help shape the future of our property services, we’d love to hear from you. Click Apply Now to complete an online application and upload your current CV. For more details about this position, please refer to the attached job description or If you’d like further information about the role, please email our Recruitment Team at.
Interviews: We aim to hold face-to-face interviews for this opportunity in Lincoln on 9th July and will contact shortlisted candidates to arrange a convenient time. We will be reviewing applications throughout the campaign and therefore encourage early applications, as we may close the advert ahead of the advertised closing date.
Head of Locality - Property Care in Louth employer: Platform Housing Group
Join us as the Head of Locality - Property Care and be part of a transformative journey in Lincolnshire, where your leadership will directly enhance the lives of over 15,000 residents. We pride ourselves on a collaborative work culture that values innovation, continuous improvement, and employee development, offering you the chance to lead a dedicated team while making a meaningful impact on customer satisfaction and sustainability. With a strong focus on personal growth and a commitment to excellence, this role provides a unique opportunity to shape the future of property services in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Locality - Property Care in Louth
✨Tip Number 1
Familiarise yourself with the latest trends in property maintenance and customer service. Understanding the current challenges and innovations in the industry will help you speak confidently about how you can lead change at StudySmarter.
✨Tip Number 2
Network with professionals in the property care sector, especially those who have experience in leadership roles. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams through change. Highlighting your past experiences with data-driven decision-making and customer satisfaction initiatives will demonstrate your capability for this role.
✨Tip Number 4
Showcase your passion for sustainability and customer-centric services during interviews. Being able to articulate how these values align with StudySmarter's mission will set you apart as a candidate who truly understands the role's impact.
We think you need these skills to ace Head of Locality - Property Care in Louth
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight how your experience aligns with their needs, especially in property maintenance and leadership.
Tailor Your CV:Customise your CV to reflect relevant experience in property services, change management, and team leadership. Use specific examples that demonstrate your ability to drive customer satisfaction and operational efficiency.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer-centric services and your vision for the role. Mention your understanding of the challenges in property care and how you plan to address them.
Highlight Relevant Achievements:In both your CV and cover letter, include quantifiable achievements related to repairs, customer satisfaction, and team performance. This will help illustrate your capability to meet the role's success metrics.
How to prepare for a job interview at Platform Housing Group
✨Understand the Role and Its Impact
Make sure you have a clear understanding of the Head of Locality role and how it contributes to customer satisfaction and operational efficiency. Be prepared to discuss how your previous experiences align with the responsibilities outlined in the job description.
✨Showcase Your Leadership Skills
As this role involves leading multi-disciplinary teams, be ready to share specific examples of how you've successfully motivated and coached teams in the past. Highlight any change management experiences that demonstrate your ability to drive cultural and service change.
✨Emphasise Customer-Centric Approaches
Since the position focuses on a customer-first model, prepare to discuss how you've previously put customers at the heart of your services. Use data or feedback to illustrate how your initiatives have improved customer satisfaction.
✨Prepare for Data-Driven Discussions
Familiarise yourself with key performance indicators (KPIs) relevant to property maintenance and repairs. Be ready to discuss how you would use data insights to inform strategic decisions and drive continuous improvement in service delivery.
