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- Tasks: Help manage outstanding debt and support former tenants with repayment plans.
- Company: Join a supportive team making a real difference in people's lives.
- Benefits: Enjoy up to 28 days leave, health cash plan, and generous family policies.
- Why this job: Make an impact while developing your negotiation skills in a dynamic environment.
- Qualifications: Experience in housing management or income-related roles is preferred.
- Other info: Home-based role with travel to Birmingham office; excellent training provided.
The predicted salary is between 36000 - 60000 £ per year.
Can you help us make a difference? We are looking for a Former Tenant Arrears Officer to join us to assist with the management of outstanding debt. In this busy role you will be responsible for the recovery of rent, service charge arrears and rechargeable repairs from our former tenants. You will work with former tenants to agree repayment plans, whilst taking into account their financial and personal circumstances, promoting basic budgeting awareness.
As a Former Tenant Arrears Officer, you will support the Income Collection Team Managers to audit former tenant debt and ensure that terminating tenancies attract little or no debt. You will be working in partnership with Rent Officers, repairs, and maintenance colleagues as appropriate to ensure a consistent and clear approach to bad debt management. This is a busy team which makes a real difference to the lives of our customers. You will be working as part of a supportive team, and you will be given fantastic training and mentoring. We know the early days of a new role will be challenging however we give you all the support you need to make you feel comfortable and have the knowledge and skills to support our customers in the best way.
What are some things we need from you? This is a role well suited to someone who has effective negotiation skills and the ability to manage business and customer requirements to a mutually agreeable solution. As a Former Tenant Arrears Officer, you will be calm, resilient and can manage difficult conversations. We are looking for someone who has experience of working in a similar role in housing management or have experience within an income related environment. We will also be looking for someone with demonstrable experience of negotiating with customers and key stakeholders. You will demonstrate our values of one team and bringing your best by working effectively with other teams, and alongside team members to ensure a consistent approach to debt management.
Where will you be working? While the role is home-based, frequent travel to our office at Birmingham Business Park is required. Ideally, you'll be within a 60-minute commute of our Birmingham Business Park office.
What are some of our great benefits?
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
Former Tenant Arrears Officer employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Former Tenant Arrears Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in housing management or income-related roles. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your negotiation skills! Since this role requires effective negotiation, consider role-playing with a friend or family member. This will help you feel more confident when discussing repayment plans with former tenants.
✨Tip Number 3
Show off your teamwork spirit! During interviews, highlight your experience working collaboratively with other teams. We love candidates who can demonstrate how they’ve worked effectively with others to tackle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in our customers' lives.
We think you need these skills to ace Former Tenant Arrears Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Former Tenant Arrears Officer role. Highlight your experience in housing management or income-related environments, and showcase your negotiation skills. We want to see how you can make a difference!
Showcase Your Skills: In your application, emphasise your ability to manage difficult conversations and work collaboratively with teams. Mention any specific examples where you've successfully negotiated with customers or stakeholders. This will help us see how you fit into our supportive team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our fantastic benefits!
How to prepare for a job interview at Platform Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Former Tenant Arrears Officer inside and out. Familiarise yourself with debt recovery processes, budgeting awareness, and how to negotiate repayment plans. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your negotiation skills and ability to manage difficult conversations. Think of specific situations where you successfully resolved conflicts or helped customers find solutions. This will demonstrate your capability to handle the challenges of the role.
✨Team Player Vibes
Since this role involves working closely with various teams, be ready to discuss how you’ve collaborated with others in previous jobs. Emphasise your ability to work as part of a team and how you can contribute to a consistent approach to debt management. It’s all about showing that you can bring your best to the team!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
