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- Tasks: Lead a dedicated team providing essential support to those who have fallen at home.
- Company: Join a compassionate organisation contracted by the NHS to make a difference in Worcestershire.
- Benefits: Enjoy up to 28 days annual leave, health cash plans, and generous family-friendly policies.
- Why this job: Be a leader in a role that directly impacts community wellbeing and service improvement.
- Qualifications: Experience in supported housing or falls response; leadership skills are a plus.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Basis: Full Time, Fixed term until May 2027
Are you experienced in Supported Living or Specialist Housing and looking to step into a managerial role? We are currently recruiting for a Falls Response Service Manager in our Supported Living team on a fixed term contract until May 2027. Our Falls Response team are a dedicated team that provide an On Call Service throughout Worcestershire; responding to non-injured people who have fallen at home. We are contracted by the NHS to provide this service. This role is responsible for leading the Falls Response team to ensure that the service is provided effectively to the communities around Worcestershire.
Responsibilities:
- You will lead and coach your team to ensure a positive and inclusive culture where the colleagues will feel supported to deliver an excellent service.
- Complete regular check ins and performance reviews with your team to help develop them.
- Represent the service at contract meetings and work in collaboration with key partners and stakeholders to ensure continuous service improvement.
- Undertake and record outcomes of regular colleague job shadowing with all members of the team.
- Regularly monitor performance of the Falls Response Service, reviewing and monitoring information on all fall calls to identify trends.
- Review rotas to ensure that 24/7, 365 presence is maintained across the service.
Requirements:
- Experience in a Falls Response or Supported Housing role.
- Supervisory or Management experience would be preferred, but not essential.
- A natural leader with excellent listening, motivational and communication skills including verbal and written mediums.
- Understanding of safeguarding alerts and working with vulnerable customers.
- Ability to communicate at all levels with a wide range of stakeholders.
- The ability to manage a dispersed workforce and planning rotas.
- Understanding of care and housing legislation with the ability to apply requirements operationally.
- This role requires a full current driving license and an enhanced DBS check.
Benefits:
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and Development opportunities.
- Salary sacrifice electric vehicle scheme.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
Falls Response Service Manager employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Falls Response Service Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the Supported Living or Specialist Housing sectors. Let them know you're on the lookout for a managerial role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and team management. Think about your past experiences and how they relate to the Falls Response Service. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your passion for community service! When you get the chance, talk about how you can contribute to improving the Falls Response Service. Highlight your understanding of safeguarding and working with vulnerable customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Falls Response Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in Supported Living or Specialist Housing, and don’t forget to showcase your leadership abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Falls Response Service Manager role. Share specific examples of how you've led teams or improved services in the past.
Showcase Your Communication Skills: Since this role requires excellent communication skills, make sure your application is clear and concise. Use proper grammar and structure, and don’t hesitate to demonstrate your ability to communicate effectively in writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Platform Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Falls Response services and Supported Living. Understand the key responsibilities of the role and be ready to discuss how your experience aligns with them. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Falls Response Service Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and supported colleagues in the past. Think about specific situations where you’ve had to coach someone or improve team performance.
✨Understand the Community Impact
Be ready to talk about how the Falls Response service impacts the local community. Research any recent trends or statistics related to falls in Worcestershire. This will demonstrate your commitment to improving the service and understanding its importance.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team's culture, ongoing training opportunities, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute.