At a Glance
- Tasks: Engage with communities, manage tenancies, and improve neighbourhoods in South Lincolnshire and Cambridgeshire.
- Company: Join a supportive organisation dedicated to enhancing local communities.
- Benefits: Generous leave, health cash plan, and employee discounts await you.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing strong community ties.
- Qualifications: Experience in social housing and excellent communication skills are essential.
The predicted salary is between 38096 - 38096 € per year.
Salary Up to £38,096
Location Cambridgeshire and South Lincolnshire
Basis Permanent, Full-Time
Overview
Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around South Lincolnshire and Cambridgeshire, including Wisbech, West Lynn and Ramsey. You will be someone who takes a hands‑on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.
Key Responsibilities
- Visiting customers, providing advice, reviewing tenancies and identifying any problems.
- Regularly inspecting estates, raising, reporting and monitoring health and safety or safeguarding concerns to a successful conclusion.
- Playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.
- Managing and investigating tenancy issues such as anti‑social behaviour, condition of property, fly tipping or safeguarding concerns.
- Undertaking new tenancy sign‑ups and accompanied viewings for new homes.
Qualifications
- Experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding.
- Experience of working closely with customers to tackle complex issues.
- Proactive, organised, with the ability to prioritise time to meet timeframes.
- Excellent communication skills and a customer‑focused approach, understanding the importance of delivering a high standard of service.
- Regular travel required; driving licence and use of own vehicle or alternative means of travel essential.
- Ideally based in South Lincolnshire or Cambridgeshire.
- Basic DBS check required.
Benefits
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family‑friendly policies including generous paternity, maternity, shared parental and adoption leave plus 3 days paid urgent domestic leave.
- Medicash membership for all employees, including access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and development opportunities.
- Salary sacrifice electric vehicle scheme.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
How to Apply
If this sounds like the ideal role for you and you’d like to find out more about this opportunity, please contact recruitment@platformhg.com or click Apply.
Neighbourhood Officer (Cambridgeshire and South Lincolnshire) in Exmouth employer: Platform Housing Group
As a Neighbourhood Officer with us, you'll be part of a dedicated team that prioritises community engagement and sustainable tenancies in the beautiful regions of Cambridgeshire and South Lincolnshire. We offer a supportive work culture with generous benefits, including up to 28 days of annual leave, family-friendly policies, and extensive learning and development opportunities, ensuring you can grow both personally and professionally while making a meaningful impact in local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer (Cambridgeshire and South Lincolnshire) in Exmouth
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being a Neighbourhood Officer with them.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to tenancy management and community engagement. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Neighbourhood Officer (Cambridgeshire and South Lincolnshire) in Exmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in social housing and tenancy management. We want to see how your skills align with the role of a Neighbourhood Officer, so don’t hold back on showcasing your relevant experiences!
Show Off Your Communication Skills:Since this role involves working closely with customers and communities, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to connect with people effectively.
Highlight Your Proactive Approach:We love candidates who take initiative! In your application, share examples of how you’ve tackled complex issues or improved situations in previous roles. This will show us that you’re the hands-on person we’re looking for.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Platform Housing Group
✨Know Your Neighbourhood
Familiarise yourself with the areas you'll be working in, like Wisbech and Ramsey. Understand the local issues, community dynamics, and any recent developments. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Experience
Be ready to discuss your background in social housing, especially around tenancy management and dealing with anti-social behaviour. Prepare specific examples of how you've tackled complex issues and improved customer relationships in the past.
✨Demonstrate Communication Skills
As a Neighbourhood Officer, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face in the job, like handling a tenancy issue or engaging with a community group.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's approach to community engagement and how they handle challenges in the neighbourhoods. This not only shows your enthusiasm but also helps you gauge if the role aligns with your values and goals.
