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- Tasks: Lead a team to deliver top-notch housing repairs and maintenance services.
- Company: Join Platform Property Care, a company dedicated to customer satisfaction and community impact.
- Benefits: Competitive salary, home working, and opportunities for professional growth.
- Other info: Home-based role with travel; driving licence and vehicle essential.
- Why this job: Make a real difference in your community by shaping service delivery and culture.
- Qualifications: Experience in property maintenance and strong leadership skills required.
The predicted salary is between 62072 - 62072 £ per year.
Home based Worcestershire with travel as required
Salary: £62,072 per annum
Lead locally. Deliver excellence. Put customers at the heart of every repair. Platform Property Care are looking for a passionate, driven, and experienced Housing Repairs and Maintenance Senior Manager to lead a locality based in North Worcestershire as a Locality Operations Manager. This is your opportunity to shape how we deliver responsive repairs, void refurbishments, and planned works across your area—ensuring every customer experience reflects our values of care, consistency, and accountability.
Why this role matters
As a Locality Operations Manager, you'll be the driving force behind a high-performing, multi-skilled team. You'll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused. Your leadership will directly impact customer satisfaction, operational performance, and employee engagement—making a real difference in the communities we serve.
What you'll be doing
- Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives
- Delivering high-quality customer-first services with right-first-time repairs and voids
- Embedding a culture of accountability, safety, and continuous improvement
- Managing budgets and resources effectively and delivering value for money
- Using data and insight to inform decisions and improve performance
- Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service
Essential requirements
- Strong technical knowledge of property maintenance and building compliance.
- Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
- Proven experience in leading teams and driving service improvements in a senior role.
- A collaborative, inclusive leadership style with a focus on coaching and development
- An HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4
You'll be measured on success by
- 95% of repairs and voids completed within target.
- 85% first-time fix rate
- 95% customer satisfaction with repairs and estates
- 85% of work in progress within target.
- Improvements delivered, cost-efficiency, and sustainability outcomes.
- Engagement, culture, and employee turnover metrics
As this is a locality-based role, you will need to live in the area you're applying for. You will be home working with regular travel to our Head Office in Worcester. We have free onsite parking, and also EV charging available. The Locality covers Stratford-Upon-Avon, Redditch, Bromsgrove, Droitwich Spa and Wyre Forest. There will be regular operational travel around our geography, therefore a driving licence and access to your own vehicle is essential.
This is more than an operational role—it’s an opportunity to lead change, shape culture, and ensure our services consistently put customers first. You’ll play a key role in the next stage of our journey within Platform Property Care, strengthening how we deliver repairs and maintenance and making lasting improvements for our customers.
Next steps
If you're ready to lead with impact and help shape the future of property repairs and maintenance in your area, we'd love to hear from you! Click Apply to complete an application and upload your CV. Visit our /join-our-team to apply. Interviews and Assessments will take place in person at our offices in Worcester, on 3rd and 10th June. If you’d like to find out more, please contact Duncan Palmer, Head of Locality, at , for a chat. We do not require recruitment agency support at this time - all speculative CVs will be treated as a direct application.
Localities Operations Manager (Housing Repairs & Maintenance) in England employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Localities Operations Manager (Housing Repairs & Maintenance) in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing repairs and maintenance sector. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research common questions for Locality Operations Manager roles and practice your answers. Think about how your experience aligns with the job description and be ready to share specific examples of your leadership and problem-solving skills.
✨Tip Number 3
Show your passion for customer service! In your conversations and interviews, highlight how you’ve put customers at the heart of your previous roles. Share stories that demonstrate your commitment to delivering high-quality services and improving customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our company culture there. Let’s get you on board!
We think you need these skills to ace Localities Operations Manager (Housing Repairs & Maintenance) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Localities Operations Manager role. Highlight your leadership experience and any relevant technical knowledge in property maintenance to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about housing repairs and maintenance. Share specific examples of how you've led teams and improved services, so we can see your drive and commitment to customer satisfaction.
Showcase Your Achievements: Quantify your successes! If you've managed budgets or improved service metrics in previous roles, let us know the numbers. This helps us understand the impact you've made and how you can contribute to our goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application process.
How to prepare for a job interview at Platform Housing Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of property maintenance and building compliance. Familiarise yourself with Health & Safety legislation and the Decent Homes Standard, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about delivering excellence.
✨Showcase Your Leadership Style
Prepare to talk about your leadership experience and how you've motivated teams in the past. Think of specific examples where you've inspired a culture of ownership and accountability. This is your chance to demonstrate how your collaborative approach can drive service improvements.
✨Customer Focus is Key
Since the role is all about putting customers at the heart of every repair, be ready to share examples of how you've prioritised customer satisfaction in previous roles. Discuss how you've achieved high first-time fix rates and improved customer feedback—this will resonate well with the interviewers.
✨Data-Driven Decision Making
Highlight your ability to use data and insights to inform decisions. Prepare to discuss how you've managed budgets effectively and delivered value for money in past projects. Showing that you can back up your strategies with data will set you apart from other candidates.