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- Tasks: Lead a dynamic team to deliver top-notch housing repairs and maintenance services.
- Company: Join Platform Property Care, a company dedicated to customer satisfaction and community impact.
- Benefits: Enjoy a competitive salary, flexible home working, and opportunities for professional growth.
- Other info: Home-based role with travel; driving licence and vehicle essential.
- Why this job: Make a real difference in your community while shaping the future of property care.
- Qualifications: Strong background in property maintenance and proven leadership experience required.
The predicted salary is between 62072 - 62072 £ per year.
Home based Worcestershire with travel as required. Salary: £62,072 per annum.
Platform Property Care are looking for a passionate, driven, and experienced Housing Repairs and Maintenance Senior Manager to lead a locality based in North Worcestershire as a Locality Operations Manager. This is your opportunity to shape how we deliver responsive repairs, void refurbishments, and planned works across your area—ensuring every customer experience reflects our values of care, consistency, and accountability.
Why this role matters
As a Locality Operations Manager, you'll be the driving force behind a high-performing, multi-skilled team. You'll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused. Your leadership will directly impact customer satisfaction, operational performance, and employee engagement—making a real difference in the communities we serve.
What you'll be doing
- Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives.
- Delivering high-quality customer-first services with right-first-time repairs and voids.
- Embedding a culture of accountability, safety, and continuous improvement.
- Managing budgets and resources effectively and delivering value for money.
- Using data and insight to inform decisions and improve performance.
- Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service.
Essential requirements
- Strong technical knowledge of property maintenance and building compliance.
- Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS.
- Proven experience in leading teams and driving service improvements in a senior role.
- A collaborative, inclusive leadership style with a focus on coaching and development.
- An HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4.
You'll be measured on success by
- 95% of repairs and voids completed within target.
- 85% first-time fix rate.
- 95% customer satisfaction with repairs and estates.
- 85% of work in progress within target.
- Improvements delivered, cost-efficiency, and sustainability outcomes.
- Engagement, culture, and employee turnover metrics.
As this is a locality-based role, you will need to live in the area you're applying for. You will be home working with regular travel to our Head Office in Worcester. We have free onsite parking, and also EV charging available. The Locality covers Stratford-Upon-Avon, Redditch, Bromsgrove, Droitwich Spa and Wyre Forest. There will be regular operational travel around our geography, therefore a driving licence and access to your own vehicle is essential.
This is more than an operational role—it’s an opportunity to lead change, shape culture, and ensure our services consistently put customers first. You’ll play a key role in the next stage of our journey within Platform Property Care, strengthening how we deliver repairs and maintenance and making lasting improvements for our customers.
Next steps
If you're ready to lead with impact and help shape the future of property repairs and maintenance in your area, we'd love to hear from you! Click Apply to complete an application and upload your CV. Interviews and Assessments will take place in person at our offices in Worcester, on 3rd and 10th June.
Housing Repairs & Maintenance Operations Manager in Droitwich employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs & Maintenance Operations Manager in Droitwich
✨Tip Number 1
Get to know the company inside out! Research Platform Property Care, their values, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing repairs and maintenance. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those interviews! Think about how your experience aligns with the role's requirements. Be ready to share specific examples of how you've led teams and improved services in the past—this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making an impact in the community.
We think you need these skills to ace Housing Repairs & Maintenance Operations Manager in Droitwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and technical knowledge in property maintenance to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've led teams and improved services in the past, and how you can bring that same energy to our team.
Showcase Your Customer Focus: Since customer satisfaction is key, include examples in your application that demonstrate how you’ve put customers at the heart of your previous roles. We want to see your commitment to delivering high-quality services!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just click 'Apply' and upload your CV!
How to prepare for a job interview at Platform Housing Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of property maintenance and building compliance. Familiarise yourself with the latest Health & Safety legislation and the Decent Homes Standard, as these will likely come up during your interview.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully led teams in the past. Think about specific examples where you've inspired a culture of ownership and accountability, as this role is all about motivating others.
✨Customer Focus is Key
Since the job revolves around delivering high-quality customer-first services, be ready to share examples of how you've put customers at the heart of your previous roles. Highlight any improvements you've made that directly impacted customer satisfaction.
✨Data-Driven Decisions
Be prepared to talk about how you've used data and insights to inform your decisions in past roles. This could include discussing how you've managed budgets effectively or improved performance metrics, which are crucial for this position.