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- Tasks: Be the first point of contact for residents, resolving queries and achieving first-call resolution.
- Company: Join a supportive team focused on customer service excellence.
- Benefits: Enjoy 28 days annual leave, health plans, and exclusive discounts.
- Other info: Flexible home-based role with opportunities for learning and growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
First point of contact for residents, handling enquiries, resolving queries professionally, achieving first‑call resolution and meeting KPIs.
- Answer customer enquiries and ensure resolution at first point of contact whenever possible.
- Document and track interactions using company systems.
- Adhere to service level agreements and key performance indicators.
Qualifications
Experience in a customer‑focused environment, preferably a telephony or contact centre background.
- Strong communication skills and the ability to interact with people of all ages and backgrounds.
- Empathy and people skills to diffuse difficult conversations.
- IT‑literate with good knowledge of Microsoft Office packages.
- Ability to commute to Worcester (WR5 1AQ) and Birmingham Business Park (B37 7YD) offices as required.
Benefits
- 28 days annual leave (pro‑rated) with the option to buy and sell leave.
- Family‑friendly policies.
- Medicash health plan membership, including an employee assistance programme, discounted gym memberships and exclusive discounts.
- Non‑contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies.
- Reward & recognition scheme with retail discounts and cashback.
- Pension salary‑sacrifice contribution scheme with employer contributions of up to 12%.
- Supportive working environment with learning and development opportunities.
Work Location & Hours
This is a home‑based role with a requirement to travel to the Worcester or Birmingham Business Park offices. During the initial training period you will work in office approximately three times a week to learn alongside colleagues. After training, occasional office attendance is required for team days.
Shift patterns are 8:00 am to 5:15 pm, Monday to Friday. Weekend working is not required.
How to Apply
Please email your application to recruitment@platformhg.com. Applications will be reviewed throughout the campaign and may close earlier than the published closing date.
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Customer Service Advisors employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with residents and resolving queries, role-play some scenarios with friends or family. This will help you feel more confident and ready to handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at StudySmarter, and we love that enthusiasm!
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer-focused roles. We want to see how you've handled enquiries and resolved queries in the past, especially if you've worked in a telephony or contact centre environment.
Be Personable and Empathetic: Since you'll be the first point of contact for residents, it's crucial to demonstrate your strong communication skills. Share examples of how you've diffused difficult conversations and connected with people from all walks of life.
Get Tech-Savvy: We love IT-literate candidates! Make sure to mention your proficiency with Microsoft Office packages and any other relevant systems you've used. This will show us you're ready to document and track interactions effectively.
Apply Through Our Website: We encourage you to send your application via our website. It’s the best way to ensure it gets into the right hands quickly. Don’t forget to include all the necessary details and make it shine!
How to prepare for a job interview at Platform Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer queries and how to resolve them effectively. This will help you demonstrate your knowledge and show that you're ready to tackle real-life scenarios.
✨Showcase Your People Skills
Since this role requires strong communication and empathy, think of examples from your past experiences where you've successfully diffused difficult conversations. Be prepared to share these stories during the interview to highlight your ability to connect with customers of all backgrounds.
✨Get Tech-Savvy
Brush up on your IT skills, especially with Microsoft Office packages. You might be asked about your experience with documentation and tracking interactions, so being able to discuss your proficiency confidently will set you apart from other candidates.
✨Be Ready for the Shift
Understand the shift patterns and the requirement to commute to the Worcester or Birmingham offices. Be prepared to discuss your availability and willingness to travel, as this shows your commitment to the role and flexibility in working arrangements.