At a Glance
- Tasks: Be the first point of contact for customers, solving queries and providing excellent service.
- Company: Join a dynamic social housing business with a supportive and inclusive culture.
- Benefits: Enjoy 28 days annual leave, health plans, and great discounts.
- Other info: Work from home after training, with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 14.21 - 14.21 £ per hour.
Salary: £25,951 (FTE), £14.21 per hour
Location: Birmingham Business Park (B37 7YD)
Do you have experience in a Contact Centre or Customer Service role? Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies. You will have access to incredible training and development opportunities.
The role is the first point of contact for our customers, and you will have problem solving conversations with customers every day. You will answer enquiries, ensuring resolution at first point of contact wherever possible, working to set KPIs. During quieter periods, you will also take ownership of e-mail enquiries. This is a key role in leading our company-wide drive to deliver customer service excellence.
We are currently recruiting for Customer Service Advisors on a variety of different shift patterns, these are:
- Weekends and Bank Holidays, 8am to 2pm
- Weekends and Bank Holidays, 2pm to 8pm
- Nights working 4 days on, 4 days off on a mix of shift patterns between 8pm to 4am and 12pm and 8am.
Where will I be working? During your training period, you will work in our Birmingham office to be able to learn alongside your colleagues. This will be for the first 6 weeks. After this training period, you will be working from home, however you will also be required in the office occasionally for team working days.
What are we looking for from you?
- Experience in a customer focused environment.
- Commitment to getting it right the first time by resolving queries professionally.
- Excellent communication skills with the ability to interact with people of all ages and backgrounds.
- The ability to use your empathy and people skills to be able to diffuse difficult conversations.
- IT literate and good knowledge of Microsoft packages, as you will be required to use different systems whilst speaking to customers.
- Ability to commute to our Birmingham Business Park (B37 7YD) office.
What are some of our great benefits?
- 28 days annual leave (pro rata) with the opportunity to buy and sell leave.
- Family friendly policies.
- Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Non-contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies.
- Reward & Recognition scheme with retailer discounts and cashback.
- Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Supportive working environment with great learning and development opportunities.
We are hosting assessments centres on 9th September for these roles. Should you be successful in being shortlisted to attend, we will contact you to arrange a suitable time slot. Please note that we'll review applications throughout the campaign and would therefore encourage early applications as this position may close earlier than the published closing date.
If you have any questions about the role, please contact recruitment@platformhg.com.
Customer Service Advisor (Out Of Hours) employer: Platform Housing Group
Platform Housing Group is an excellent employer that values its team members and fosters a supportive work culture. With a commitment to employee growth, you will have opportunities to develop your skills while contributing to the community in Solihull and Birmingham. Enjoy the benefits of a full-time role with a focus on high standards and customer service, all within a dynamic environment that prioritises teamwork and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Out Of Hours)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Platform Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Platform Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (Out Of Hours)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Platform Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at Platform Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Platform Housing Group!
How to prepare for a job interview at Platform Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
