At a Glance
- Tasks: Be the friendly voice for customers, solving their queries and ensuring satisfaction.
- Company: Join a supportive team focused on delivering top-notch customer service.
- Benefits: Enjoy 28 days leave, health plans, gym discounts, and a great pension scheme.
- Other info: Work from home with occasional office visits for training and team bonding.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 25000 - 25951 £ per year.
Salary: Up to £25,951
Location: Home-Based (West Midlands)
Contract: Full Time
Working Conditions
- This is a home‑based role. You will need to travel into the Birmingham Business Park office for training up to 5 times a week during the first 6 weeks, and occasionally for team working days thereafter.
- Shift patterns run between 8:00 am and 5:15 pm, Monday to Friday. Weekend working is not required.
Responsibilities
- Serve as the first point of contact for customers, delivering problem‑solving conversations each day.
- Answer enquiries and resolve queries at first point of contact wherever possible, meeting KPI targets.
- Lead the company‑wide drive to deliver customer service excellence.
Qualifications
- Experience in a customer‑focused environment, preferably from a telephony or contact centre background.
- Commitment to resolving queries professionally and getting it right the first time.
- Excellent communication skills, able to interact with people of all ages and backgrounds.
- Empathy and people skills to diffuse difficult conversations.
- IT literate with good knowledge of Microsoft packages and able to use different systems while speaking to customers.
- Ability to commute to our Birmingham Business Park office (B37 7YD).
Benefits
- 28 days annual leave (pro rata) with the opportunity to buy and sell leave.
- Family‑friendly policies.
- Medicash health plan membership for all employees, including an employee assistance programme, discounted gym membership and exclusive discounts.
- Non‑contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies.
- Reward & Recognition scheme with retailer discounts and cashback.
- Pension salary‑sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Supportive working environment with great learning and development opportunities.
Customer Service Advisor employer: Platform Housing Group
As a Customer Service Advisor with us, you'll enjoy the flexibility of a home-based role in the West Midlands, complemented by a supportive work culture that prioritises employee wellbeing and development. With generous benefits including a Medicash health plan, 28 days annual leave, and a rewarding recognition scheme, we are committed to fostering a positive environment where you can thrive and grow professionally while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer queries and how you would handle them. Role-playing with a friend can help you feel more confident when it comes to those tricky questions.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your past experiences to demonstrate how you've successfully resolved customer issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience, especially in a telephony or contact centre environment, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering excellent customer service and how your skills can help us achieve our goals. Keep it friendly and professional!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to showcase your ability to interact with people from all walks of life.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at Platform Housing Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes great customer service and be ready to share examples from your past experiences where you’ve successfully resolved queries or diffused difficult situations.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you explain your problem-solving process and interact with different types of customers.
✨Familiarise Yourself with the Company
Do some research on the company’s values and customer service approach. Being able to discuss how your personal values align with theirs can really impress the interviewers and show that you’re genuinely interested in the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Prepare specific examples that demonstrate your empathy, problem-solving skills, and ability to meet KPIs. This will help you feel more confident during the interview.
