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- Tasks: Investigate customer complaints and enhance engagement with a diverse team.
- Company: Dynamic housing organisation focused on people-centred culture.
- Benefits: Competitive benefits package and opportunities for personal growth.
- Why this job: Make a real difference in customer experience and contribute to a positive culture.
- Qualifications: Strong investigative skills and experience in managing customer complaints.
The predicted salary is between 28800 - 48000 £ per year.
A dynamic housing organization is seeking an experienced Customer Experience Advisor in Coleshill Heath. The role involves specializing in complaint investigations and collaborating with a diverse team to enhance customer engagement.
Ideal candidates will have strong investigative skills and experience in managing customer complaints, including responses through various channels.
This position offers a competitive benefits package and an opportunity to contribute to a people-centered culture within the organization.
Customer Experience Investigator — Complaints & Feedback employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Investigator — Complaints & Feedback
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those already working at the organisation. A friendly chat can give us insights and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common complaints in the housing sector. We want to show that we understand the challenges and can bring solutions to the table.
✨Tip Number 3
Practice our investigative skills! Role-play scenarios where we handle customer complaints. This will help us feel confident and ready to tackle real-life situations during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Customer Experience Investigator — Complaints & Feedback
Some tips for your application 🫡
Show Off Your Investigative Skills: Make sure to highlight your experience in handling complaints and investigations. We want to see how you've tackled challenges in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing candidates who understand our mission and values.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Platform Housing Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Experience Investigator. Brush up on your investigative skills and be ready to discuss how you've successfully managed customer complaints in the past.
✨Showcase Your Communication Skills
Since this role involves responding to complaints through various channels, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers and resolved their issues.
✨Emphasise Team Collaboration
This position requires working with a diverse team, so be prepared to discuss your experience in collaborative environments. Share specific instances where teamwork led to improved customer engagement or resolution of complaints.
✨Align with Their Values
Research the housing organisation's culture and values. During the interview, express how your approach to customer service aligns with their people-centered culture, showing that you're not just a fit for the role but also for the organisation.
