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- Tasks: Support customer enquiries and manage feedback to enhance service quality.
- Company: Join a dynamic team at Platform focused on exceptional customer experiences.
- Benefits: Salary up to £27,522, home-based work, and opportunities for professional growth.
- Other info: Flexible working with occasional office meetings and a fast-paced environment.
- Why this job: Make a real difference by ensuring customers feel valued and heard.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 27522 - 27522 £ per year.
Salary up to £27,522 depending on experience. Home based with occasional travel to our offices for meetings.
Are you a people person who is passionate about providing exceptional customer experience? We're expanding our Customer Experience Team here at Platform and have an exciting opportunity for a Customer Experience Assistant to join us, on a fixed term contracts basis until 31st March 2027.
As one of our Customer Experience Assistants, you'll play a vital role in supporting complaints, compliments, comments, compensation requests, and enquiries from councillors and MPs. You'll help ensure cases are handled efficiently, customers feel heard, and service improvements are identified. This is a great opportunity for someone who cares about people and thrives in a varied, fast‑paced environment.
You will support the Customer Experience Team by delivering high‑quality customer service and ensuring customers feel valued. Act as a central point of contact for complaints, compliments, comments, compensation, and councillor/MP enquiries. Provide strong administrative support across all sub‑teams and contribute to customer satisfaction processes and the Customer Experience Roadmap.
In your role as Customer Experience Assistant, your work will include:
- Manage complaints, compliments, comments, and escalations.
- Administer group compensation payments.
- Coordinate councillor and MP enquiries.
- Support investigations and track case progress to ensure deadlines are met.
- Monitor customer feedback channels and issue acknowledgements.
- Conduct dissatisfaction follow‑ups and closure surveys.
- Maintain accurate records, filing, scanning, and minute taking.
- Use customer insight data to support service improvements.
- Champion customer engagement across the organisation.
Customer Experience Assistant (FTC until 31st March 2027) employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant (FTC until 31st March 2027)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer experience approach and think of examples from your past that showcase your skills in handling complaints and providing exceptional service.
✨Tip Number 3
Practice your communication skills! As a Customer Experience Assistant, you'll need to convey information clearly and empathetically. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission of delivering top-notch customer experiences.
We think you need these skills to ace Customer Experience Assistant (FTC until 31st March 2027)
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share specific examples of how you've made a difference in previous roles or situations, as this will resonate with us and highlight your suitability for the Customer Experience Assistant position.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, so don’t hesitate to draw direct connections between your experience and the responsibilities outlined in the role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, as we appreciate clarity. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application is received directly by our team and allows us to process it efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Platform Housing Group
✨Know Your Customer Experience
Make sure you understand what exceptional customer experience means. Research the company’s values and how they prioritise customer satisfaction. Be ready to share examples from your past experiences where you’ve gone above and beyond for customers.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in the role, like handling complaints or coordinating with councillors and MPs. Prepare specific examples of how you would manage these situations effectively, showcasing your problem-solving skills and empathy.
✨Showcase Your Administrative Skills
Since the role involves strong administrative support, be prepared to discuss your organisational skills. Bring up any relevant experience with record-keeping, minute-taking, or managing multiple tasks simultaneously. Highlight how you ensure accuracy and efficiency in your work.
✨Engage with Customer Insight Data
Familiarise yourself with how customer insight data can drive service improvements. Be ready to discuss how you’ve used feedback in the past to enhance customer experiences. This shows that you’re proactive and committed to continuous improvement.