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- Tasks: Lead technical support for business-critical applications and drive continuous service improvement.
- Company: Join a forward-thinking organisation with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Home-based role with occasional travel and excellent career advancement opportunities.
- Why this job: Make a real impact by solving complex issues and enhancing user experience.
- Qualifications: Experience in application support, strong problem-solving skills, and familiarity with SQL.
The predicted salary is between 46087 - 51208 £ per year.
Overview
Home based with occasional travel to Midlands offices as required. We’re looking for a Senior Systems Analyst to be the key technical expert within our Application Support team, responsible for delivering high-quality support for business-critical application environments, upgrades, patch management and integration support.
Key Responsibilities
- Act as a technical lead and escalation point for supported solutions, ensuring reliability, security and performance of applications, leading on troubleshooting, incident resolution and continuous service improvement.
- Provide guidance and mentoring to Application Support analysts, apprentices and colleagues, sharing technical expertise and promoting knowledge transfer.
- Deliver advanced technical support for business applications, ensuring timely and effective resolution of incidents and service requests.
- Lead on troubleshooting complex issues, performing root cause analysis and implementing sustainable solutions.
- Communicate effectively with the Applications Support Manager, Service Desk, infrastructure and delivery teams to resolve issues and deliver improvements.
- Liaise with vendors and third-party suppliers for technical support and issue resolution, escalating to the ASM as required.
- Identify, recommend and implement improvements to support processes, tools and user experience.
- Work to ITIL-aligned processes and champion a culture of continuous service improvement.
- Support out-of-hours maintenance where required (planned and occasional).
Required Qualifications
- Experience in a similar role within housing, supporting enterprise applications, housing management systems and associated applications.
- Familiarity with SQL, data queries, Progress, API integrations and/or ETL tools.
- Strong problem-solving skills, especially in incident management and service restoration.
- Experience working with business applications in a production environment.
- Ability to investigate issues across applications, integrations and data.
- Understanding of change control processes (e.g. Change Advisory Board participation).
- Confident communicator who can work with technical teams, business users and suppliers.
- Good understanding of ITIL practices (incident, request, escalation).
- Comfortable working independently and managing competing priorities.
Desirable Experience
- Experience in SharePoint, Flow, Teams, SQL Server, Azure, Dynamics 365 (CE or F&O), Power Platform, App Services, Storage, Integration.
- Knowledge of relational database concepts, system development lifecycle (SDLC), basic SQL Server administration and ERP systems.
- Experience supporting application upgrades, DR testing or early life support.
- Familiarity with service improvement initiatives and SLA-driven environments.
- ITIL v4 Foundation (or working towards).
Location & Travel
The role is primarily home-based, but requires occasional travel to Group offices and other locations, including Birmingham Business Park, Solihull and Central Park, Worcester.
Senior Systems & Application Support Analyst in Coleshill employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Systems & Application Support Analyst in Coleshill
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups or webinars, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to systems and application support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your technical expertise! Be ready to discuss your experience with SQL, API integrations, and any other relevant tools. Bring examples of how you’ve tackled complex issues in the past to demonstrate your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Systems & Application Support Analyst in Coleshill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Systems Analyst role. Highlight your experience with enterprise applications and any relevant technical skills like SQL or API integrations. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Application Support team. Share specific examples of how you've tackled complex issues and improved processes in previous roles.
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your strong problem-solving skills. We love candidates who can demonstrate their ability to troubleshoot and resolve incidents effectively. Give us some real-life examples!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Platform Housing Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around SQL, API integrations, and any relevant tools mentioned in the job description. Be ready to discuss specific examples of how you've tackled complex issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share detailed stories about how you've resolved incidents or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Communicate Like a Pro
Since this role involves liaising with various teams and vendors, practice articulating your thoughts clearly. Think about how you can explain technical concepts to non-technical stakeholders, as effective communication is key in this position.
✨Emphasise Continuous Improvement
Be ready to discuss how you've contributed to service improvements in your past roles. Highlight any experience you have with ITIL practices and how you've implemented changes that enhanced user experience or operational efficiency.