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- Tasks: Lead a team to deliver top-notch housing repairs and maintenance services.
- Company: Join Platform Property Care, a company dedicated to customer satisfaction and community impact.
- Benefits: Competitive salary, home working, travel opportunities, and free onsite parking.
- Other info: Opportunity for career growth and to inspire a culture of excellence.
- Why this job: Make a real difference in your community while shaping the future of property care.
- Qualifications: Strong knowledge of property maintenance and proven leadership experience required.
The predicted salary is between 62072 - 62072 £ per year.
Home based Worcestershire with travel as required. Salary: £62,072 per annum.
Platform Property Care are looking for a passionate, driven, and experienced Housing Repairs and Maintenance Senior Manager to lead a locality based in North Worcestershire as a Locality Operations Manager. This is your opportunity to shape how we deliver responsive repairs, void refurbishments, and planned works across your area—ensuring every customer experience reflects our values of care, consistency, and accountability.
Why this role matters
As a Locality Operations Manager, you'll be the driving force behind a high-performing, multi-skilled team. You'll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused. Your leadership will directly impact customer satisfaction, operational performance, and employee engagement—making a real difference in the communities we serve.
What you'll be doing
- Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives.
- Delivering high-quality customer-first services with right-first-time repairs and voids.
- Embedding a culture of accountability, safety, and continuous improvement.
- Managing budgets and resources effectively and delivering value for money.
- Using data and insight to inform decisions and improve performance.
- Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service.
Essential requirements
- Strong technical knowledge of property maintenance and building compliance.
- Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS.
- Proven experience in leading teams and driving service improvements in a senior role.
- A collaborative, inclusive leadership style with a focus on coaching and development.
- An HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4.
You'll be measured on success by
- 95% of repairs and voids completed within target.
- 85% first-time fix rate.
- 95% customer satisfaction with repairs and estates.
- 85% of work in progress within target.
- Improvements delivered, cost-efficiency, and sustainability outcomes.
- Engagement, culture, and employee turnover metrics.
As this is a locality-based role, you will need to live in the area you're applying for. You will be home working with regular travel to our Head Office in Worcester. We have free onsite parking, and also EV charging available. The Locality covers Stratford-Upon-Avon, Redditch, Bromsgrove, Droitwich Spa and Wyre Forest. There will be regular operational travel around our geography, therefore a driving licence and access to your own vehicle is essential.
This is more than an operational role—it’s an opportunity to lead change, shape culture, and ensure our services consistently put customers first. You’ll play a key role in the next stage of our journey within Platform Property Care, strengthening how we deliver repairs and maintenance and making lasting improvements for our customers.
Next steps
If you're ready to lead with impact and help shape the future of property repairs and maintenance in your area, we'd love to hear from you! Click Apply to complete an application and upload your CV. Visit our website at www.platformhg.com/join-our-team to apply. Interviews and Assessments will take place in person at our offices in Worcester, on 3rd and 10th June. If you’d like to find out more, please contact Duncan Palmer, Head of Locality, at duncan.palmer@platformhg.com, for a chat. We do not require recruitment agency support at this time - all speculative CVs will be treated as a direct application.
Housing Repairs & Maintenance Operations Manager in Bromsgrove employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs & Maintenance Operations Manager in Bromsgrove
✨Tip Number 1
Get to know the company inside out! Research Platform Property Care, their values, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing repairs and maintenance. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role's requirements, especially around leadership and customer service. Use the STAR method to structure your answers—it's a game changer!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Housing Repairs & Maintenance Operations Manager in Bromsgrove
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and technical knowledge in property maintenance to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've led teams and improved services in the past, and how that aligns with our values of care and accountability.
Showcase Your Customer Focus: Since customer satisfaction is key, include examples in your application that demonstrate how you’ve put customers at the heart of your work. We want to see how you’ve made a difference in previous roles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just click Apply and upload your CV!
How to prepare for a job interview at Platform Housing Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of property maintenance and building compliance. Familiarise yourself with the latest Health & Safety legislation and the Decent Homes Standard, as these will likely come up during your interview.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully motivated teams in the past. Think of specific examples where you've inspired a culture of ownership and accountability, as this aligns perfectly with what they're looking for.
✨Customer Focus is Key
Since the role emphasises putting customers at the heart of every repair, be ready to share instances where you've improved customer satisfaction. Highlight your strategies for ensuring high-quality, first-time fixes and how you measure success in customer service.
✨Data-Driven Decisions
They want someone who uses data to inform decisions, so come prepared with examples of how you've used insights to improve performance. Discuss any metrics you've tracked, like repair completion rates or customer feedback, to demonstrate your analytical skills.