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- Tasks: Lead technical support for applications, troubleshoot issues, and drive continuous service improvement.
- Company: Dynamic housing sector organisation with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible home working, and opportunities for professional growth.
- Other info: Home-based role with occasional travel; excellent career development opportunities await.
- Why this job: Make a real impact in a role that values your technical expertise and problem-solving skills.
- Qualifications: Experience in application support, SQL knowledge, and strong communication skills.
The predicted salary is between 46087 - 51208 £ per year.
£46,087 - £51,208 Depending on Experience
Home based with occasional travel to Midlands offices as required.
Are you an experienced Systems Analyst with strong technical application management/application support experience, ideally within the housing sector, and looking for a role where you can make a real impact?
As Our Senior Systems Analyst You Will:
- Act as a technical lead and escalation point for solutions supported, ensuring the reliability, security, and performance of applications, leading on troubleshooting, incident resolution, and continuous service improvement.
- Provide guidance and mentoring to Application Support Analysts, Apprentices and colleagues, sharing technical expertise and promoting knowledge transfer.
- Deliver advanced technical support for business applications, ensuring timely and effective resolution of incidents and service requests.
- Lead on troubleshooting complex issues, performing root-cause analysis and implementing sustainable solutions.
- Communicate effectively with the Applications Support Manager (ASM), Service Desk, infrastructure, and delivery teams to resolve issues and deliver improvements.
- Liaise with vendors and third-party suppliers for technical support and issue resolution, escalating to the ASM as required.
- Identify, recommend, and implement improvements to support processes, tools, and user experience.
- Work to ITIL-aligned processes and champion a culture of continuous service improvement.
- Support out-of-hours maintenance where required (planned and occasional).
What We Are Looking For From You:
- Experience in a similar role within housing; supporting enterprise applications, Housing Management Systems and associated applications.
- Familiarity with SQL, data queries, Progress, API integrations and/or ETL tools.
- Strong problem-solving skills, especially in incident management and service restoration.
- Experience working with business applications in a production environment.
- Ability to investigate issues across applications, integrations, and data.
- Understanding of change control processes (e.g. Change Advisory Board participation).
- Confident communicator who can work with technical teams, business users, and suppliers.
- Good understanding of ITIL practices (incident, request, escalation).
- Comfortable working independently and managing competing priorities.
Desirable Experience:
- Experience in SharePoint, Flow, Teams, SQL Server, Azure, Dynamics 365 (CE or F&O), Power Platform, App Services, Storage, Integration.
- Knowledge of Relational Database Concepts, System Development Life-Cycle (SDLC), Basic SQL Server Administration, and ERP systems.
- Experience supporting application upgrades, DR testing, or early-life support.
- Familiarity with service improvement initiatives and SLA-driven environments.
- ITIL v4 Foundation (or working towards).
While this role offers the flexibility of being home-based, occasional travel to Group offices and other locations, including Birmingham Business Park Solihull and Central Park, Worcester, is required.
If you’d like further information about the role, please email us at recruitment@platformhg.com.
Closing date for applications is 10th May 2026 with MS Teams interviews being scheduled for 20th May 2026. We encourage early applications, as we may close the advert ahead of the advertised closing date if we receive a high volume of interest.
Recruitment agency support is not required at this time and any speculative CVs received will be treated as direct candidates.
Senior Systems & Application Support Analyst in Birmingham employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Systems & Application Support Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A quick chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills, especially around SQL and application support. We want you to feel confident when discussing your experience and how it aligns with the role.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share specific examples of how you've tackled complex issues in the past. This will demonstrate your ability to lead troubleshooting efforts effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Systems & Application Support Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Systems & Application Support Analyst. Highlight your experience in application management and any relevant technical skills, especially those mentioned in the job description like SQL and ITIL practices.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to troubleshooting and incident resolution, and show us how you can make an impact.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your strong problem-solving skills. Give examples of complex issues you've resolved in the past, particularly in a production environment, to demonstrate your capability.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Platform Housing Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around application management and support. Familiarise yourself with SQL, API integrations, and any specific tools mentioned in the job description. Being able to discuss these confidently will show that you're ready to take on the role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about specific incidents where you performed root-cause analysis and implemented sustainable solutions. This will demonstrate your strong problem-solving skills and your ability to manage incidents effectively.
✨Communicate Clearly
As a Senior Systems Analyst, you'll need to liaise with various teams and vendors. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to show your interest in collaboration and communication.
✨Emphasise Continuous Improvement
Highlight any experience you have with ITIL practices and service improvement initiatives. Be ready to discuss how you've contributed to enhancing processes or user experiences in previous roles. This aligns perfectly with the company's focus on continuous service improvement.