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- Tasks: Support customer interactions, handle complaints, and ensure exceptional service delivery.
- Company: Platform Housing Group, a supportive team in Birmingham.
- Benefits: Flexible working, comprehensive training, and a collaborative environment.
- Other info: Fixed-term contract until 31st March 2027.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong organisational skills and experience with complex customer issues.
The predicted salary is between 25000 - 30000 £ per year.
Platform Housing Group in Birmingham is seeking a Customer Experience Assistant on a fixed-term contract until 31st March 2027. This role is vital in supporting various customer interactions including complaints and enquiries, ensuring exceptional service delivery.
Candidates should possess strong organisational skills and empathic communication abilities, alongside experience handling complex customer issues.
Benefits include flexible working, comprehensive training, and a supportive team environment.
Remote Customer Experience Assistant – FTC-2027 in Birmingham employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Experience Assistant – FTC-2027 in Birmingham
✨Tip Number 1
Get to know the company! Research Platform Housing Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer interactions, it’s crucial to demonstrate your empathic communication abilities. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out in your application process.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows that you’re proactive and serious about landing the Customer Experience Assistant role.
We think you need these skills to ace Remote Customer Experience Assistant – FTC-2027 in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Experience Assistant. We want to see how you can bring your unique touch to our team!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your empathic communication abilities in your written application. Use clear and friendly language to show us how you connect with customers.
Highlight Organisational Skills: We’re looking for someone who can juggle multiple tasks effectively. In your application, share examples of how you've successfully managed complex customer issues or organised your workload in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Platform Housing Group.
How to prepare for a job interview at Platform Housing Group
✨Know the Company Inside Out
Before your interview, take some time to research Platform Housing Group. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Customer Experience Assistant, empathy is key. Prepare examples from your past experiences where you've successfully handled complex customer issues. Highlight how you listened to customers' concerns and provided solutions that made a difference.
✨Demonstrate Organisational Skills
In this role, strong organisational skills are essential. Be ready to discuss how you manage your time and prioritise tasks. You could mention specific tools or methods you use to stay organised, especially when dealing with multiple customer enquiries.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. Consider asking about the team dynamics, training opportunities, or how success is measured in the Customer Experience department.