Platform Housing Group is seeking a Customer Service Team Manager to lead a team of Customer Service Advisors. The role is home-based with occasional travel to our Birmingham Business Park office, handling inquiries via phone and digital channels to deliver high-quality service.
You will develop and coach staff, monitor performance, address coaching needs, and drive KPI improvements in a dynamic contact-centre environment.
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Home-Based Customer Experience Team Leader in Birmingham employer: Platform Housing Group
Platform Housing Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a strong focus on community impact in Nottinghamshire and Leicestershire, employees benefit from a collaborative environment, ongoing training opportunities, and the chance to make a meaningful difference in residents' lives through efficient property repairs and maintenance.
