Former Tenant Arrears Officer in Birmingham

Can you help us make a difference? We are looking for a Former Tenant Arrears Officer to join us to assist with the management of outstanding debt. In this busy role you will be responsible for the recovery of rent, service charge arrears and rechargeable repairs from our former tenants. You will work with former tenants to agree repayment plans, whilst taking into account their financial and personal circumstances, promoting basic budgeting awareness.

As a Former Tenant Arrears Officer, you will support the Income Collection Team Managers to audit former tenant debt and ensure that terminating tenancies attract little or no debt. You will be working in partnership with Rent Officers, repairs, and maintenance colleagues as appropriate to ensure a consistent and clear approach to bad debt management. This is a busy team which makes a real difference to the lives of our customers. You will be working as part of a supportive team, and you will be given fantastic training and mentoring. We know the early days of a new role will be challenging however we give you all the support you need to make you feel comfortable and have the knowledge and skills to support our customers in the best way.

What we are looking for:

• This is a role well suited to someone who has effective negotiation skills and the ability to manage business and customer requirements to a mutually agreeable solution.
• You will be calm, resilient and can manage difficult conversations.
• We are looking for someone who has experience of working in a similar role in housing management or have experience within an income related environment.
• We will also be looking for someone with demonstrable experience of negotiating with customers and key stakeholders.
• You will demonstrate our values of one team and bringing your best by working effectively with other teams, and alongside team members to ensure a consistent approach to debt management.

Where you will be working:

While the role is home-based, frequent travel to our office at Birmingham Business Park is required. Ideally, you'll be within a 60-minute commute of our Birmingham Business Park office.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
• Learning and Development opportunities.
• Salary sacrifice electric vehicle scheme.
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.

If this sounds like the ideal opportunity for you, please click apply or contact if you would like to know more about the role. Early applications are recommended as we may close the advert early. Interviews are scheduled to take place at our Birmingham Business Park office on either 30th January or 2nd February. Whilst we would encourage an in-person interview, if this is not possible, we may also be able to interview via Microsoft Teams on a different date.