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- Tasks: Lead a team to enhance customer service and manage complex cases effectively.
- Company: Established property management firm with a focus on customer experience.
- Benefits: Generous leave, family-friendly policies, and professional development opportunities.
- Why this job: Make a real difference in customer experiences while working from home.
- Qualifications: Experience in customer service and strong decision-making skills.
- Other info: Home-based role with occasional office meetings in Birmingham.
The predicted salary is between 36000 - 60000 £ per year.
A well-established property management firm is seeking a Customer Experience Manager to lead their Customer Experience Champions and Customer Liaison Officers. This role requires expertise in improving customer service, managing complex cases, and data-driven decision-making to ensure excellent experiences.
Located in Birmingham, this is a home-based role with occasional office meetings. The position offers generous leave, family-friendly policies, and opportunities for professional development.
Customer Experience Leader, Housing Repairs & Maintenance in Birmingham employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Leader, Housing Repairs & Maintenance in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the property management sector, especially those who work in customer experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your successes in improving customer service and managing complex cases. This will give you an edge during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on data-driven decision-making examples to showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance at landing that dream role.
We think you need these skills to ace Customer Experience Leader, Housing Repairs & Maintenance in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for improving customer service shine through. We want to see how you can lead our Customer Experience Champions and make a real difference in the lives of our clients.
Highlight Your Problem-Solving Skills: Make sure to include examples of how you've managed complex cases in the past. We love seeing how you tackle challenges head-on and use data-driven decision-making to enhance customer experiences.
Tailor Your Application to Us: Don’t just send a generic application! Take the time to align your skills and experiences with what we’re looking for in a Customer Experience Leader. Show us why you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Platform Housing Group
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends in customer experience, especially in property management. Be ready to discuss how you've improved customer service in previous roles and share specific examples of complex cases you've managed.
✨Data is Your Best Friend
Since this role involves data-driven decision-making, come prepared with insights from your past experiences. Think about how you've used data to enhance customer satisfaction and be ready to explain your thought process during the interview.
✨Showcase Your Leadership Skills
As a Customer Experience Leader, you'll be guiding a team. Prepare to talk about your leadership style and how you've motivated teams in the past. Share stories that highlight your ability to inspire and develop others.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service challenges. Practice your responses to these scenarios, focusing on your problem-solving skills and how you would ensure excellent customer experiences.
