Platform Housing Group is seeking an experienced Customer Experience Advisor focused on complaint investigations and cross-team collaboration. The role supports an end-to-end customer journey and aligns with the company’s values and strategy.
The position is home-based with regular travel to Solihull and Worcester offices and requires a valid driving licence. The team emphasizes a customer-centric culture, with opportunities to influence services and participate in continuous improvement efforts
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Customer Experience & Complaints Investigator in Birmingham employer: Platform Housing Group
Platform Housing Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a strong focus on community impact in Nottinghamshire and Leicestershire, employees benefit from a collaborative environment, ongoing training opportunities, and the chance to make a meaningful difference in residents' lives through efficient property repairs and maintenance.
