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- Tasks: Support customers with complaints and enquiries while ensuring exceptional service.
- Company: Join a supportive and inclusive team at Platform Housing Group.
- Benefits: Flexible working, comprehensive training, and family-friendly policies.
- Other info: Opportunity for career growth and development until March 2027.
- Why this job: Make a real difference in customer experiences and thrive in a dynamic environment.
- Qualifications: Experience with complex customer issues and strong communication skills required.
The predicted salary is between 27522 - 27522 £ per year.
Are you a people person who is passionate about providing exceptional customer experience? We're expanding our Customer Experience Team here at Platform and have an exciting opportunity for a Customer Experience Assistant to join us, on a fixed‑term contract basis until 31st March 2027.
As one of our Customer Experience Assistants, you'll play a vital role in supporting complaints, compliments, comments, compensation requests, and enquiries from councillors and MPs. You'll help ensure cases are handled efficiently, customers feel heard, and service improvements are identified. This is a great opportunity for someone who cares about people and thrives in a varied, fast‑paced environment.
You will support the Customer Experience Team by delivering high‑quality customer service and ensuring customers feel valued. Your work will include:
- Manage complaints, compliments, comments, and escalations.
- Administer group compensation payments.
- Coordinate councillor and MP enquiries.
- Support investigations and track case progress to ensure deadlines are met.
- Monitor customer feedback channels and issue acknowledgements.
- Conduct dissatisfaction follow‑ups and closure surveys.
- Maintain accurate records, filing, scanning, and minute taking.
- Use customer insight data to support service improvements.
- Champion customer engagement across the organisation.
- Adhere to financial regulations and ensure value for money.
- Build effective relationships with customers, colleagues, and external partners.
- Support digital processes and contribute to policy and procedure reviews.
We’re looking for someone who has:
- Experience in supporting customers with complex or sensitive issues.
- Strong organisational skills and ability to prioritise.
- Clear and professional communication.
- Empathy, impartiality, and a customer‑focused approach.
- Confidence using Microsoft Word and Excel.
- A full driving licence and access to your own vehicle.
- Ability to travel between offices and work flexibly when required.
- GCSEs in Maths and English (A–C).
Why Join Platform Housing Group? We’re proud to be a great place to work. You’ll be part of a supportive, inclusive organisation that invests in your development and wellbeing.
What we offer:
- A flexible, agile working environment.
- Comprehensive training and development.
- Family‑friendly policies.
- A culture that values collaboration, innovation, and continuous improvement.
- Business mileage reimbursement.
- A supportive team that lives our values every day.
Interviews will be held at the Birmingham Business Park office on 27th May 2026. For more information, please contact us via email: recruitment@platformhg.com.
Customer Experience Assistant (FTC until 31st March 2027) in Birmingham employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant (FTC until 31st March 2027) in Birmingham
✨Tip Number 1
Get to know the company! Research Platform Housing Group and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Assistant, you'll need to convey information clearly and professionally. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Customer Experience Team.
We think you need these skills to ace Customer Experience Assistant (FTC until 31st March 2027) in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Customer Experience Assistant. Use keywords from the job description to show us you understand what we're looking for!
Showcase Your People Skills: Since this role is all about providing exceptional customer service, don’t forget to share examples of how you've successfully handled customer interactions in the past. We want to see your empathy and communication skills shine through!
Be Organised and Clear: Your application should be well-structured and easy to read. Use clear headings and bullet points where necessary. This will help us see your strong organisational skills right from the start!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Platform Housing Group
✨Know Your Customer Experience
Make sure you understand the key aspects of customer experience, especially in handling complaints and feedback. Familiarise yourself with common scenarios that might arise in the role and think about how you would address them. This will show your passion for providing exceptional service.
✨Showcase Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or prioritised effectively. Be ready to discuss how you keep track of case progress and ensure deadlines are met.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and professionally. You might be asked to explain how you would handle a sensitive customer issue, so being able to communicate your approach confidently is key. Consider doing mock interviews with friends or family to refine your delivery.
✨Demonstrate Empathy and Customer Focus
Prepare to discuss how you’ve shown empathy in previous roles. Think of specific examples where you made a customer feel valued or resolved a complex issue. This will highlight your customer-focused approach, which is crucial for the position.