Asset Management Assistant (6 month FTC)

Are you self-motivated with strong administration skills? Are you passionate about delivering an excellent service and want to make a real difference? If so, we have a fantastic opportunity for you! We are looking for an Asset Management Assistant to join our vibrant team on a 6‑month fixed‑term contract. This role has arisen as we are supporting a team member who has moved to another team on an internal secondment.

This is a dynamic and varied role, offering essential administrative support to the Stock Condition Surveying (SCS) team. You will play a key part in coordinating survey appointments by contacting customers to schedule or reschedule stock condition surveys, reviewing Dynamic cases, managing a tracker, assisting external SCS consultants, and providing general support to the Stock Condition Manager and the wider SCS team. This is an exciting time to join us, supporting our purpose to deliver a customer‑first housing experience for a better future.

Requirements:

• Administration experience in social housing and experience of working closely with customers
• Proven experience of balancing a heavy workload, prioritising as necessary
• Be numerate and literate with strong IT skills and be confident in using and updating systems
• Possess excellent written and verbal communication skills, with the ability to engage with customers in a friendly and professional manner, delivering exceptional customer service
• Have good attention to details and can deliver results to a consistently high standard
• Evidence of having delivered effectively in a results/service driven environment

While this role is home‑based, you should be able to travel to Group offices as required, primarily to our Birmingham Business Park office near Solihull for training and meetings, as well as to our Worcester and Louth offices if required.

Benefits:

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
• Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities and employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

How to apply:

If this sounds like the role for you, simply click "apply now" to complete an online application and upload your current CV. For more information about this role, please find the attached job description or if you wish to arrange an information discussion, feel free to contact Jason Hooper, Stock Condition Surveying Manager on Jason.Hooper@platformhg.com.

Interviews: We aim to hold virtual interviews for this role on 12th and 13th February and will contact shortlisted applicants to arrange a suitable time. Early applications are welcome as this vacancy may close earlier than the advertised closing date.