At a Glance
- Tasks: Lead and optimise revenue operations, building efficient systems and data pipelines.
- Company: Join the world's largest community of platform engineers at Platform Engineering.
- Benefits: Competitive salary, growth opportunities, and a chance to shape the future of operations.
- Other info: Be part of a dynamic team with direct access to leadership and exciting growth potential.
- Why this job: Make a real impact by driving operational excellence in a fast-growing tech environment.
- Qualifications: Hands-on engineering skills, CRM experience, and people management expertise required.
The predicted salary is between 72000 - 88000 £ per year.
About Platform Engineering
Platform Engineering (platformengineering. org) is home to the world's largest community of platform engineers.
Through Platform Con, one of the world's largest conferences dedicated to platform engineering, we bring together more than 50,000 engineers, technology leaders, and decision-makers every year.
Alongside our events, we run a university, a newsletter read by hundreds of thousands of engineers, a growing You Tube channel, and Weave Intelligence, our research arm.
About The Role
We are looking for a Head of Revenue Operations & Systems to own operations end to end: our growth-ops and CRM data layer, the tool stack, event & ticketing infrastructure, and performance-marketing data, the systems and processes that let the rest of the company scale.
Today, growth ops and internal tooling run on a mix of point-to-point integrations and manual fixes that have carried us this far but won't carry us through the next stage.
We are already improving parts of this, you will be picking up that momentum and driving it the rest of the way, not starting from a blank slate.
This is a management role from day one.
Two people already work in ops, one on revenue ops and one on tooling and custom software, and they will report to you from the start.
You will be hands-on yourself too: building pipelines and workflows directly, not just directing others to.
You will join the Platform Engineering Masters leadership team, reporting to Luca, Managing Director of Platform Engineering Masters, alongside peers like the head of revenue and the head of growth.
What You'll Do
- Replace the current patchwork of Zapier point-to-point integrations with a proper operational data layer, so that fixing one connection doesn't mean detective work across a dozen fragile Zaps.
- Own enrichment, deduplication, and lead scoring in our CRM (Hub Spot), currently unowned and blocking the marketing team from running effective campaigns.
- Give non-technical team members self-service access to their own data and segments, instead of routing every query through engineering.
- Connect ad spend to actual outcomes: get click and conversion data from our ad managers (Linked In, Google, Meta) flowing into Hub Spot so campaign performance can be measured and fed back into targeting.
- Own our tool stack: build and maintain a registry of every tool in use (technical owner, business owner), lead the retirement of Airtable, and run tool-selection decisions as a cross-functional process, not a unilateral ops call.
- Stabilize ticketing and webinar operations ahead of high-volume periods, our two biggest scale risks right now.
- Manage and grow the ops team: one person on revenue ops and one on tooling and custom software report to you from day one, and you will assess where further hiring is needed.
- Run operations reporting to a predictable calendar, feeding into the company's quarterly budgeting process.
- What you'll bring
- Hands-on engineering skills: you design and build data pipelines and workflows yourself, in SQL and code, not just through no-code tools or by directing someone else to.
- Experience building performance marketing / ad-tech systems: conversion tracking, click-ID matching (Linked In, Google, Meta), attribution pipelines, and getting that data to actually land in a CRM correctly.
- Experience with CRM systems (Hub Spot or equivalent) at a technical level: custom objects, workflows, API integrations, not just day-to-day admin use.
- Solid data modeling and architecture skills: comfortable designing a schema in Postgres/Supabase and deciding what belongs in a warehouse versus in the CRM itself.
- A track record of making tooling decisions that account for the whole team’s needs, not just what's easiest to build.
- People management experience. You will be managing two people from your first week.
- Comfortable picking up a system that’s already partway improved and driving it forward, rather than needing a blank-slate to start from.
- Nice to have
- Experience with no-code/low-code automation tools (n8n, Zapier), and knowing when to replace them with something more robust.
- Familiarity with ad platform APIs (Linked In Marketing API, Google Ads API, Meta Conversions API) and server-side tracking approaches (e. g. Conversions API vs. pixel-only).
Why join us?
This is a role to take an operations function that’s already moving in the right direction and drive it the rest of the way, not a maintenance job, and not a blank-slate build either.
You would be walking into a company that knows exactly what's broken and is ready to invest in fixing it properly, with a small team already in place, direct access to leadership, and the mandate to build the operations function the company needs for its next stage of growth.
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Head of Revenue Operations & Systems in London employer: Platform Engineering
At Platform Engineering, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As the Head of Revenue Operations & Systems, you will have the opportunity to lead a dedicated team while directly influencing the company's growth trajectory in a dynamic environment. With access to leadership and a commitment to employee development, you'll find meaningful opportunities for professional growth and the chance to make a significant impact in the world’s largest community of platform engineers.
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We think this is how you could land Head of Revenue Operations & Systems in London
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We think you need these skills to ace Head of Revenue Operations & Systems in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Platform Engineering. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Platform Engineering
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at Platform Engineering. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
