Reports to: Director of Retail Media Services
Location: Hybrid (London office, Mondays & Thursday’s)
Employment Type: Full-time, Permanent
About Us
Platform 195 is a travel retail media and marketing company built for a fast-moving industry. We combine Uplift, our retail media technology, with Amplify, our full-service marketing agency, to help travel retailers turn purchase-intent data into incremental revenue. We’re growing fast, and we’re looking for brilliant people who want to grow with us.
The Role
We’re looking for a Customer Success Manager / an experienced Account Manager who can win hearts and minds and keep our retail media partners growing with us. You’ll guide clients through the full engagement lifecycle: picking up from the business development handover, through onboarding, going live, and into ongoing growth, making sure they see real value at every stage and want to expand with us.
This is a client-facing, relationship-led role for someone who builds trust fast, keeps delivery on track, and knows how to spot and land the next opportunity within an account.
Experience within a retail media environment is important; travel experience is a strong plus.
What You’ll Do
- Guide clients through the full engagement lifecycle: from the business development handover, through onboarding and going live, into ongoing growth
- Own the end-to-end client relationship post-sale, acting as the trusted day-to-day point of contact for a portfolio of retail media partners
- Actively identify and drive upsell and cross-sell opportunities across your portfolio — growing accounts is central to this role, not a by-product of it
- Capture and drive account workstreams forward, running regular status calls and keeping delivery and actions on track
- Run regular business reviews with clients, using performance data to support the conversation and build the case for further investment
- Partner with Sales, Product, and the Amplify team to make sure client feedback shapes what we build and deliver next
- Champion the client’s voice internally, and Platform 195’s value externally
What We Need From You
- Proven experience in a retail media environment is essential; experience in travel retail media is a strong advantage
- A genuine account management mentality, someone who builds relationships that convert into renewals, upsell, and cross-sell, not just maintains them
- A track record of growing accounts through trust and relationship-building as much as performance reporting
- Strong organisational and project management instincts — able to capture, track, and drive workstreams forward, including running status calls
- Excellent communication and stakeholder management skills, you build trust quickly, at all levels
- Highly organised, proactive, and able to manage a varied portfolio without dropping the ball
- A collaborative mindset is a must as you’ll work closely across Sales, Product, and Amplify
- German language skills would be a particular advantage, although proficiency in other languages is also desirable
- Marketing & Advertising
- Travel
Life at Platform 195
We’re a small and growing team that punches well above our weight in travel retail media and marketing, which means every person here has real impact, and we look after the people who make that happen.
As well as a great social programme, we have an employee benefits scheme built around extra leave the longer you stay, your birthday off, hybrid working, and more.
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Customer Success Manager employer: Platform 195
At Platform 195, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our focus on employee growth is evident through tailored training programmes and opportunities for advancement within the dynamic travel retail media sector. Located in a vibrant area, we offer a supportive environment where your contributions are valued, and you can truly make an impact in the world of retail media.
