At a Glance
- Tasks: Be the go-to person for IT support and troubleshoot tech issues.
- Company: Join a supportive team in a dynamic IT environment.
- Benefits: Flexible hours, hands-on experience, and skill development.
- Other info: Perfect for students looking to gain real-world experience.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: Basic IT knowledge and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
DUTIES AND RESPONSIBILITIES (not limited to)
- Serve as the first point of contact for IT support via phone, email, and ticketing system
- Log, categorize, and prioritize support requests in line with SLAs
- Troubleshoot and resolve hardware, software, and connectivity issues
• Provide support for
- Windows operating systems
- Microsoft 365 applications (Outlook, Teams, Share Point, etc.)
- Printers and peripherals
- VPN and remote access tools
- Password resets and user account administration
- Support user onboarding and offboarding, including account setup and equipment allocation
- Escalate unresolved or complex issues to 2nd/3rd Line Support
- Maintain accurate documentation and contribute to the IT knowledge base
- Adhere to company IT policies, security standards, and GDPR requirements
SKILLSET
- Working knowledge of Windows OS and Microsoft 365
- Basic understanding of networking principles (TCP/IP, DNS, DHCP)
- Strong communication and customer service skills
- Ability to prioritize workload and manage multiple tasks
EXPERIENCE & EDUCATION
- GCSEs (or equivalent) including English and Math; relevant IT qualification desirable
- 0–2 years’ experience in an IT support or customer service environment
- #J-18808-Ljbffr
Help Desk Intern – Part time (20 hours per week) in Wrexham employer: Plastipak
Clean Tech Recycling is an exceptional employer located in Dundee, MI, offering a stable and supportive work environment for Machine Operators. With over 30 years in the community, we provide direct hire opportunities, competitive pay, and comprehensive benefits including 401k and PTO. Our commitment to employee growth and advancement ensures that you can build a rewarding career with us while enjoying a balanced work schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Intern – Part time (20 hours per week) in Wrexham
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Plastipak for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Help Desk Intern – Part time (20 hours per week) in Wrexham
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Plastipak know you’re keen to grow alongside their team.
How to prepare for a job interview at Plastipak
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Plastipak.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
