At a Glance
- Tasks: Support sales teams and customers with admin tasks and after-sales support.
- Company: Dynamic company focused on customer satisfaction and growth.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal development.
- Other info: Great chance to develop your career in a sales-focused role.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 25000 - 32000 £ per year.
Job Purpose Summary
Provide ongoing support to sales personnel and customers by conducting administrative tasks in relation to sales and purchase orders, including after sales support.
Key Responsibilities & Accountabilities
- Generate and process sales quotations.
- Generate and process sales and purchase orders.
- Provide general administrative support to sales personnel.
- Liaise internally in order to optimize quality of service, business growth and customer satisfaction.
- Liaise internally in order to resolve issues with both customers and suppliers including, when required, any financial issues.
- Provide customer support, representing the Company in a professional manner at all times.
- Liaise with suppliers to obtain pricing and delivery schedules.
- Expedite purchase orders and record shipping details and delivery schedules.
- Ensure all sales administration is completed to a high standard and in a timely manner.
Requirements
We’re looking for positive, motivated people who enjoy speaking with customers and want to succeed in a sales-focused environment. You’ll ideally have:
- Previous experience in a customer service role
- Excellent communication and listening skills
- Confidence building relationships over the phone
- A proactive, self-motivated attitude
- Strong organisation and time management skills
- A professional and team-focused approach
- Preferably, candidates must hold a full UK driving licence. We will consider candidates that are in the process of learning to drive.
Sales Support in Newbury employer: Plasticos Castella SA
As a Sales Support team member, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a collaborative culture where your contributions are valued, and we offer comprehensive training and career advancement opportunities to help you succeed. Located in a vibrant area, we provide a range of benefits including flexible working arrangements and a strong emphasis on work-life balance, making us an excellent employer for those seeking a rewarding career in sales support.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support in Newbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Plasticos Castella SA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Plasticos Castella SA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Plasticos Castella SA:Your cover letter is your chance to shine! Tell us why you want to work at Plasticos Castella SA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Plasticos Castella SA!
How to prepare for a job interview at Plasticos Castella SA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
