Technical Account Manager - Fully Remote

An excellent opportunity to join a leading producer of specialist display and point of sale products that operates across multiple sectors. This role will play a key role in the management of existing business, whilst exploring new fields for further expansion. Applicants will be comfortable in a commercial role, but capable of discussing issues of a technical nature.
Overview:

The successful candidate will work closely with customers to ensure their needs are met, provide technical guidance on thermoforming processes, and be the primary point of contact for all customer-facing technical sales matters. This role requires a blend of technical sales expertise and strong communication skills to build lasting customer relationships and deliver solutions that meet both customer requirements and business goals.

Key Responsibilities:

~ Serves as the primary technical point of contact for key accounts, addressing customer enquiries, troubleshooting issues, and offering solutions throughout the lifecycle of the product.

~ Builds and develop new sales opportunities generated through company marketing activities and where appropriate via own initiative.

~ Provides technical guidance to clients on optimizing thermoforming processes, including material selection, tooling design, and production techniques.

~ Collaborate with customers and internal teams to assist in the development and design of new plastic display related products, ensuring they meet customer specifications and industry standards.

~ Identify and resolve technical issues related to plastics processing – vacuum forming/thermoforming, such as material performance, process limitations.

~ Assist the sales team in generating proposals, estimates and quotations for clients, ensuring that technical aspects of the project are thoroughly addressed.

~ Works closely with the Technical team, manufacturing, and quality control teams to ensure the technical requirements are fully understood and integrated into production.

~3-5 years of experience in a technical account management or engineering role, ideally, within the plastic thermoforming industry or a closely related field.

Skills:

~ An appreciation of plastic thermoforming/vacuum forming processes, materials, and technologies.

~ Ability to troubleshoot complex technical problems in a customer-facing environment.

~ Excellent communication, presentation, and interpersonal skills to effectively interact with customers and internal teams.

~ Strong project management skills with the ability to handle multiple tasks and meet deadlines.

~ Experience with quality management systems (QMS) and industry standards.

Benefits:

Competitive salary and performance based incentives.