Plasma in London is expanding its Customer Experience Team and seeks a proactive, ownership-driven individual to manage first-line support across chat, email and tools. You will collaborate with the Head of Operations to shape processes, onboarding, and regional coverage while balancing weekend rotation in a fintech/crypto context.
You should be comfortable with ambiguity, communicate clearly, and be motivated by building scalable customer experiences in a fast-moving startup environment.
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Global Customer Operations Specialist – Fintech in London employer: Plasma
At Plasma, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Our London HQ provides a dynamic environment with above-market salaries, premium health insurance, and a monthly wellness budget, ensuring our employees thrive both personally and professionally. With real ownership from day one and opportunities for growth in the fast-paced fintech space, joining Plasma means being part of a team that is shaping the future of global finance.
