Plasma in London is expanding its Customer Experience team to cover CET hours and scale across international markets. You’ll own day-to-day customer support across chat, email, and tools, shaping processes as we grow.
You’ll work alongside the Head of Operations to build workflows, onboarding, and escalation paths while collaborating with Compliance, KYC and Product. We expect 1–3 years in customer ops, a proactive mindset, and a genuine interest in crypto.
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Global Customer Operations Lead employer: Plasma
At Plasma, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Our London HQ provides a dynamic environment with above-market salaries, premium health insurance, and a monthly wellness budget, ensuring our employees thrive both personally and professionally. With real ownership from day one and opportunities for growth in the fast-paced fintech space, joining Plasma means being part of a team that is shaping the future of global finance.
