Dueto retirement, we are looking to recruit a full-time Practice Manager for ourGP practice in the village of Bexley, located in South East London.
Thesuccessful candidate should be business-orientated and an enthusiasticindividual with NHS experience and good communication and IT skills, andexcellent organisational skills.
Main duties of the job
Asthe Practice Manager you would run the business side of our GP Surgery. Youwould be responsible for managing the practice\'s staff and budgets, developingits business strategy and making sure that everything runs smoothly.
Youwill need both good general management and managing peoples\' skills.
Inthis role you would need to be an excellent organiser. You would needaccounting and budgeting skills. You would also need business planning skills. Youwill provide leadership and management skills to enable the practice to meetits agreed aims and objectives within a profitable, efficient, safe andeffective working environment. At all times the post holder must act in amanner consistent with the NHS code of conduct and lead by example.
About us
We are a friendly, high-achieving training practice with a patient list size of 7,300. Our team consists of 5 doctors, a nursing team of 3, a Clinical Pharmacist as well as good admin support. We pride ourselves on our friendly, supportive environment for both patients and staff and an extremely low staff turnover.
Job responsibilities
JOBRESPONSIBILITIES:
Managementand planning
- Contributeto practice and PCN strategy; formulate objectives and research and developideas for future practice and PCN development.
- Monitor and evaluate performance ofthe practice team against objectives; identify and manage change.
- Developand maintain effective communication both within the practice and with forginglinks with other local practices, education bodies, the LMC and relevantagencies, and in particular working collaboratively within the PCN.
- Managepractice budgets and seek to maximise income.
- Understandand report on the financial implications of contract and legislation changes.
- Managepractice accounts; submit year-end figures promptly and liaise with thepractices accountants.
- Monitorcash flow, prepare regular forecasts and report to the Partners.
- Manageand reconcile bank accounts.
- Monitorand reconcile income and expenditure statements.
- ManagePartners\' drawings.
- Manageand monitor PAYE for practice staff and maintain appropriate records.
- Manageappropriate systems for handling and recording of cash and card payments andpetty cash.
Humanresources
- Overseethe recruitment, retention and supervising of staff.
- Evaluate,organise and oversee staff induction and training, and ensure that all staffare adequately trained to fulfil their role.
- Developand implement effective staff appraisal and monitoring systems.
- Keepabreast of changes in employment legislation.
- Maintainup-to-date HR documentation (including job descriptions, employment contractsand employment policies).
Organisational
- Convenemeetings, prepare agendas and ensure distribution of minutes as necessary.
- DevelopPractice protocols and procedures, review and update as required.
- Ensurethat the Practice premises are properly maintained and cleaned, and thatadequate fire prevention and security systems are in place.
- Developand review Health and Safety policies and procedures and keep abreast ofcurrent legislation.
- Ensurethat the Practice is compliant and suitably prepared for inspections byexternal bodies such as CQC.
- Arrangeappropriate insurance cover.
- Ensurethat the Practice has adequate disaster recovery procedures in place.
- Arrangeappropriate maintenance for Practice equipment.
- Adopta strategic approach to the development and management of patient services.
- Ensure service development anddelivery is in accordance with local and national guidelines.
- Develop a method of increasing thepractices list size while following NHS guidelines and ensuring suitablecapacity is in place.
- Oversee repeat prescribing systems.
- Oversee and manage an effectiveappointments system.
- Organise surgery timetables, dutyrotas and holiday cover.
- Maintain an effective complaintsmanagement system.
- Liaise with our Patient ParticipationGroup and attend regular bi-monthly meetings.
Informationmanagement and technology
- Keepabreast of the latest developments in primary care IT and update the practicemanagement team.
- Motivate,support and monitor staff in the use of IT; organise, oversee and evaluate IT training.
- Settargets and monitoring standards for data entry and collection.
- Ensurethat the practice has effective IT data security, back-up, maintenance anddisaster recovery plans in place.
Healthand Safety
- Implementand lead on health and safety.
- Maintainan up-to-date knowledge of health and safety and infection control statutoryand best practice guidelines and ensure implementation across the practice.
- Identifyand report health and safety hazards and infection hazards immediately whenrecognised.
Communication
- Thepost holder should recognise the importance of effective communication withinthe team and will strive to:
- Communicateeffectively with other team members.
- Communicate effectively withpatients and carers.
- Skills,interests and qualities the postholder should have:
- Excellentorganisational skills.
- Theability to manage people and lead a team.
- Goodwritten and spoken communication skills.
- Accuracyand attention to detail.
- Accountingskills and budgeting awareness.
- Strategicplanning and business skills.
- Respectfor confidential information.
- Flexibility to attend some eveningmeetings.
- Thisrole profile is intended to provide a broad outline of the mainresponsibilities only. The postholder will need to be flexible in developingthe role in conjunction with the GP Partners.
Confidentiality
- In thecourse of seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately.
- In theperformance of the duties outlined in this job description, the postholder mayhave access to confidential information relating to patients and their carers,practice staff and other healthcare workers.They may also have access to information relating to the practice as abusiness organisation. All such information from any source is to beregarded as strictly confidential.
- Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.
Equality and diversity
- The postholder will support the equality,diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importanceof peoples rights, interpreting them in a way that is consistent with practiceprocedures and policies, and current legislation.
- Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behavingin a manner that is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.
Disclosure and Barring ServiceCheck
This post is subject to theRehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will benecessary for a submission for Disclosure to be made to the Disclosure andBarring Service (formerly known as CRB) to check for any previous criminalconvictions.
Person Specification
Experience
- In this role you would need to be an excellent organiser. You would need accounting and budgeting skills. You would also need business planning skills. You will provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. At all times the post holder must act in a manner consistent with the NHS code of conduct and lead by example.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£46,000 to £51,000 a yearDependent on experience, plus potential performance bonus
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