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- Tasks: Join our team as an Operations Support Agent, handling calls and ensuring timely deliveries.
- Company: Be part of a well-known distribution company in Crayford with a friendly atmosphere.
- Benefits: Enjoy a competitive hourly rate, workplace pension, and 28 days holiday.
- Why this job: This role offers a chance to thrive in a fast-paced environment while making a real impact.
- Qualifications: Good communication skills and proficiency in Microsoft Office are essential.
- Other info: Permanent position after 12 weeks; DBS check provided if needed.
We have an exciting opportunity to join a well-known distribution company based in Crayford. We have an opening available for a capable, energetic Operational Support Agent to join their friendly team on a permanent basis.
Overview
The main duties of this role will be answering phones, liaising with customers and drivers, responding to parcel enquiries, and driver debrief. You will offer support to their transport team whilst contributing to the day‑to‑day running of the department.
Responsibilities
- Ensuring that customers\’ urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into the client\’s in‑house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to the client\’s processes, procedures and controls, and regulatory requirements
Qualifications
- Strong communication and interpersonal skills
- Ability to work in a fast‑paced environment with strict deadlines
- Good time management and attention to detail
- Confidence using computers, including Microsoft Word and Excel
- A good standard of written and spoken English
Salary & Benefits
- Hourly pay rate £13.42
- Shift is Monday to Friday, 8am‑5pm
- Workplace pension
- 28 days holiday (including 8 bank holidays)
- Weekly online payslips
- DBS check is required but can be done for you if not already held
- The role is permanent after 12 weeks subject to satisfactory performance and attendance
Due to the high volume of applications, we will only contact successful candidates.
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Operations Support Agent & Transport Administrator employer: Planwell Recruitment Ltd
Contact Detail:
Planwell Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent & Transport Administrator
✨Tip Number 1
Familiarise yourself with the company’s operations and values. Understanding their processes, especially around customer service and logistics, will help you demonstrate your enthusiasm and fit for the role during any conversations.
✨Tip Number 2
Practice your communication skills. Since the role involves liaising with customers and drivers, being able to articulate your thoughts clearly and confidently will set you apart. Consider role-playing common scenarios you might encounter in the job.
✨Tip Number 3
Get comfortable with Microsoft Office, particularly Excel. Brush up on your data entry skills and learn some basic functions that could be useful in tracking shipments and managing information efficiently.
✨Tip Number 4
Show your ability to work under pressure. Think of examples from your past experiences where you successfully managed tight deadlines or resolved urgent issues, as this will highlight your capability to thrive in a fast-paced environment.
We think you need these skills to ace Operations Support Agent & Transport Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Operations Support Agent. Emphasise your communication skills, ability to work under pressure, and familiarity with Microsoft Office.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your previous experience makes you a great fit for the role, particularly in customer service and operational support.
Highlight Relevant Skills: In your application, clearly outline your skills that are pertinent to the job description, such as time management, attention to detail, and effective communication. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Planwell Recruitment Ltd
✨Showcase Your Communication Skills
As an Operations Support Agent, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common questions succinctly and confidently.
✨Familiarise Yourself with the Role
Make sure you understand the main duties of the role, such as handling customer inquiries and managing failed deliveries. Research the company’s processes and be ready to discuss how you can contribute to their operations.
✨Demonstrate Time Management Abilities
This role requires effective time management, especially in a fast-paced environment. Prepare examples from your past experiences where you successfully managed multiple tasks or met tight deadlines.
✨Highlight Your Technical Skills
Since the job involves data entry and using tracking systems, be ready to discuss your proficiency with Microsoft Office, particularly Excel and Word. Mention any relevant experience you have with similar software or systems.
