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- Tasks: Support transport operations by managing calls, liaising with customers, and assisting in the warehouse.
- Company: Join a well-known distribution company with a friendly team atmosphere.
- Benefits: Earn £13.42 per hour, enjoy 28 days holiday, and benefit from a workplace pension.
- Why this job: Make a real difference by ensuring timely deliveries and supporting a dynamic team.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
- Other info: Permanent role after 12 weeks with excellent career progression opportunities.
The predicted salary is between 13 - 16 £ per hour.
We have an exciting opportunity to join a well-known distribution company based in Crayford. We have an opening available for a capable, energetic Operational Support Agent to join their friendly team on a permanent basis. The main duties of this role will be answering phones, liaising with customers and drivers, responding to parcel enquiries, and driver debrief, as well as helping within the warehouse department (scanning and picking). You will offer support to their transport team whilst contributing to the day-to-day running of the department.
What you will be doing:
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into client's in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to client's processes, procedures and controls, and regulatory requirements
- The moving of and scanning of packages within a warehouse environment to enable visibility for team members and customers
What do you bring with you:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with strict deadlines
- Good time management and attention to detail
- Confidence using computers, including Microsoft Word and Excel
- A good standard of written and spoken English
- Ability to work in a hybrid environment, balancing time between warehouse scanning tasks and desk-based duties.
Salary: Hourly pay rate £13.42. Shift is Monday to Friday, 9am-6pm.
Workplace pension, 28 days holiday (including 8 bank holidays), weekly online payslips. A DBS check is required but this can be done for you if not already held. This role is permanent after 12 weeks subject to satisfactory performance and attendance. Due to the high volume of applications, we will only contact successful candidates.
Operations Support Agent, Transport Administrator & Warehouse in London employer: Planwell Recruitment Ltd
Contact Detail:
Planwell Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent, Transport Administrator & Warehouse in London
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about them that excites you.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and drivers, try role-playing common scenarios with a friend. This will help you feel more confident during interviews.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed time effectively or solved problems in fast-paced environments. This will impress them when discussing your experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we’re rooting for you!
We think you need these skills to ace Operations Support Agent, Transport Administrator & Warehouse in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Operations Support Agent role. We want to see how your strong communication skills and attention to detail shine through!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you’re excited about joining our team in Crayford.
Showcase Relevant Experience: If you've worked in a fast-paced environment before, let us know! Share specific examples of how you've handled customer inquiries or managed time effectively in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Planwell Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like answering calls, liaising with customers, and handling parcel enquiries. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in past jobs. Think about times when you resolved customer issues or collaborated with a team. Practising these scenarios can really help you shine during the interview.
✨Demonstrate Your Time Management Abilities
This position requires juggling multiple tasks in a fast-paced environment. Be ready to discuss how you prioritise your workload and manage deadlines. You could even share a specific example where you successfully handled competing demands.
✨Get Comfortable with Tech
As the role involves using computers and data entry, brush up on your Microsoft Word and Excel skills. If you have experience with any tracking systems, mention that too! Showing confidence in your tech abilities will give you an edge.
