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- Tasks: Support the transport team by managing customer calls and ensuring timely deliveries.
- Company: Join a well-known distribution company with a friendly team atmosphere.
- Benefits: Competitive pay, workplace pension, 28 days holiday, and weekly online payslips.
- Why this job: Be part of a dynamic team making sure packages reach customers on time.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
- Other info: Permanent role after 12 weeks with great career potential.
The predicted salary is between 13 - 16 £ per hour.
We have an exciting opportunity to join a well-known distribution company based in Crayford. We have an opening available for a capable, energetic Operational Support Agent to join their friendly team on a permanent basis. The main duties of this role will be answering phones, liaising with customers and drivers, responding to parcel enquiries, and driver debrief. You will offer support to their transport team whilst contributing to the day-to-day running of the department.
What you will be doing:
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into client's in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to client's processes, procedures and controls, and regulatory requirements
What do you bring with you:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with strict deadlines
- Good time management and attention to detail
- Confidence using computers, including Microsoft Word and Excel
- A good standard of written and spoken English
Salary: Hourly pay rate £13.42. Shift is Monday to Friday, 8am-5pm.
Workplace pension, 28 days holiday (including 8 bank holidays), weekly online payslips.
A DBS check is required but this can be done for you if not already held. This role is permanent after 12 weeks subject to satisfactory performance and attendance. Due to the high volume of applications, we will only contact successful candidates.
Operations Support Agent & Transport Administrator in London employer: Planwell Recruitment Ltd
Contact Detail:
Planwell Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Agent & Transport Administrator in London
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with customers and drivers, being clear and confident in your speech is key. Try mock interviews with friends or family to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Operations Support Agent & Transport Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Agent role. Highlight your communication skills and any experience in fast-paced environments, as these are key for us.
Craft a Catchy Cover Letter: Your cover letter should reflect your enthusiasm for the role and the company. Share why you’re excited about joining our team and how you can contribute to the day-to-day running of the department.
Showcase Relevant Experience: When filling out your application, don’t forget to mention any previous roles where you’ve handled customer inquiries or worked with data entry. We love seeing how your past experiences align with what we do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Planwell Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Support Agent. Familiarise yourself with the key tasks like handling customer calls and managing parcel enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved customer issues or collaborated with a team. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you would handle challenges like failed deliveries or urgent customer requests. Think of specific examples from your experience where you successfully prioritised tasks or found solutions under pressure. This will showcase your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with Tech Tools
Since the role involves using computers and data entry, brush up on your skills with Microsoft Word and Excel. If you have experience with tracking systems, mention it! Being comfortable with technology will give you an edge and show that you're prepared for the job's demands.
