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- Tasks: Handle customer enquiries via phone and email, ensuring excellent service.
- Company: Join a fast-growing company with a professional yet welcoming environment.
- Benefits: Enjoy casual dress, free parking, local transport links, and 28 days holiday.
- Why this job: Great opportunity for career progression in a supportive team.
- Qualifications: Must have two years of customer service experience and strong computer skills.
- Other info: Full training provided; ideal for adaptable candidates looking to learn.
An exciting opportunity has arisen to join our expanding client at their head office in Enfield. They are seeking a hard-working individual to join their team and this position comes with a great opportunity to progress within the company. They are seeking an experienced Customer Service Inbound Call Handler to tend to customer enquiries via telephone and email. They are a fast-growing company who pride themselves on their professional yet welcoming working environment. They are looking for a candidate with substantial computer skills, and experience with handling a busy telephone service to fulfil the high volumes of customer enquiries that they receive. Skill Requirements: * Outstanding Communications Skills with a friendly telephone manner * Phone Etiquette * Computer Proficiency, familiar across Microsoft office applications * Previous Customer Service Experience (minimum of two years) Duties and Responsibilities * Answer inbound calls * Make outbound calls * Answer email-based enquiries * Resolve customer enquiries and complaints efficiently * Maintain excellent customer satisfaction * Adequate organisation and time management skills Salary Job Type: Temp to perm Salary £12.90 Hours are 9am-6pm from Monday to Thursday, and 9am-5pm on Friday. Benefits: * Casual dress * Free on-site parking * Local transport links * Workplace pension * 28 days holiday (inclusive of bank holidays) We are looking for a committed and reliable candidate, ideally qualified up to degree level, someone that can easily adapt and learn new skills, full in-house training will be provided by their experienced staff members. Our ideal candidate will have at least two years office based customer service experience in a similar role. We are looking forward to receiving your CV
Customer Service Inbound Call Handler employer: Planwell Recruitment Ltd
Contact Detail:
Planwell Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Inbound Call Handler
✨Tip Number 1
Familiarise yourself with the company’s values and culture. Since they pride themselves on a professional yet welcoming environment, showing that you align with their ethos during any interactions can set you apart.
✨Tip Number 2
Practice your phone etiquette before the interview. Since the role involves handling a busy telephone service, demonstrating your ability to communicate clearly and warmly over the phone will be crucial.
✨Tip Number 3
Brush up on your computer skills, especially with Microsoft Office applications. Being proficient in these tools will not only help you in the role but also show your commitment to being an effective team member.
✨Tip Number 4
Prepare examples from your previous customer service experience that highlight your problem-solving skills. Being able to discuss specific situations where you resolved customer complaints efficiently will demonstrate your capability for the role.
We think you need these skills to ace Customer Service Inbound Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly any roles where you've handled inbound calls or managed customer enquiries. Use specific examples to demonstrate your communication skills and computer proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience in customer service and how it aligns with the responsibilities of the position. Be sure to convey your friendly telephone manner and problem-solving abilities.
Highlight Relevant Skills: In your application, emphasise your outstanding communication skills, phone etiquette, and familiarity with Microsoft Office applications. These are key requirements for the role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer service role.
How to prepare for a job interview at Planwell Recruitment Ltd
✨Showcase Your Communication Skills
Since the role requires outstanding communication skills, be prepared to demonstrate your friendly telephone manner during the interview. Practice answering common customer service scenarios to show how you would handle inquiries and complaints effectively.
✨Familiarise Yourself with Phone Etiquette
Understanding proper phone etiquette is crucial for this position. During the interview, highlight your experience in managing calls professionally and courteously, and be ready to discuss how you maintain a positive tone even in challenging situations.
✨Demonstrate Computer Proficiency
As the job requires substantial computer skills, ensure you are comfortable discussing your experience with Microsoft Office applications. You might be asked about specific tasks you've completed using these tools, so have examples ready to share.
✨Emphasise Your Customer Service Experience
With a minimum of two years' experience required, be sure to detail your previous roles in customer service. Share specific examples of how you've resolved customer issues and maintained satisfaction, as this will show your capability to thrive in a busy environment.
