Workshop Controller – Weston Super Mare

Our vision is: “To be our Customer’s first choice through safety, sustainability and integrity.” At the heart of our strategy are our people. Plantforce are committed to investing in our people and culture, matching the right people in the right roles from the start. Fostering growth by empowering our people to develop alongside the business, enabling career progression and the creation of new opportunities with on the job training.

As a result of our continued growth, we are excited to be recruiting for the role of Workshop Controller. If you believe you’re the right candidate, read on to learn more!

Job Purpose: As an experienced Workshop Controller, you will be instrumental in ensuring that the Plant repairs and services are carried out to a high standard, and in a timely manner. You are the first point of contact for Workshop Management, and will coordinate and plan the response for Breakdowns, routine Maintenance and Services.

Main Responsibilities:

• Provide initial telephone support to triage breakdowns and try to resolve where possible.
• Manage the response if a fitter is required to attend, with the aim of achieving a fix first time.
• Log and allocate repairs and allocate to a fitter, maintaining accurate records of work and stock.
• Appoint third party repair companies when needed, raising PO’s and approving invoices.
• Provide support to fitters by ensuring they have the necessary information and parts for the task.
• Book and coordinate service and inspection appointments with customers, ensuring efficient use of fitters and plant availability.
• Liaise with Hire Desk for availability of plant and replacement plant where required.
• Identify chargeable damaged repairs, order the parts and process the invoice to the customer.
• Update and maintain accurate stock records, service schedules and breakdowns.

Skills and attributes:

• Good organisational skills.
• Excellent attention to detail.
• Strong communication skills, with a confident telephone manner.
• Ability to work under pressure.
• Enthusiastic and friendly, with a positive attitude.
• Good knowledge of Microsoft package.
• Excellent time management.

Essential Requirements:

• Previous experience in a service and maintenance control role.
• Logical approach to prioritising and with great problem-solving skills.
• Well organized, proactive and committed to high quality work and standards.

Beneficial skills and qualifications:

• Experience working in a plant equipment/construction.

Benefits:

• Enhanced annual leave entitlement, increasing with length of service.
• Workplace Pension.
• Refer a friend scheme.
• Employee Assistance program.
• Wellbeing support.
• Annual employee satisfaction survey.
• Discounted gift card scheme – Saving up to 15% on a huge range of physical and digital gift cards from big name retailers.
• Paid volunteer days to support our community team and our chosen charities.
• Paid volunteer days for registered individuals within any Government supported roles (e.g. Reservists).
• Eye test and vision care voucher scheme.
• Free Annual flu vaccination vouchers.
• Living wage accredited employers.

How to apply: We actively welcome applications from candidates of all backgrounds and experiences and are committed to creating a diverse and inclusive workforce. Plantforce are an equal opportunity employer, and we are happy to discuss any reasonable adjustments needed to support your application or interview process.