At a Glance
- Tasks: Coordinate repairs and services, ensuring high standards and timely responses.
- Company: Join Plantforce, a company that values safety, sustainability, and integrity.
- Benefits: Enjoy enhanced leave, workplace pension, wellbeing support, and paid volunteer days.
- Other info: Dynamic role with opportunities for career progression and personal development.
- Why this job: Be the first point of contact and make a real impact in service management.
- Qualifications: Experience in service control, strong organisational and communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Service Controller - Weston Super Mare
Our vision is:-“To be our Customer’s first choice through safety, sustainability and integrity.”
At the heart of our strategy are our people.
Plantforce are committed to investing in our people and culture, matching the right people in the right roles from the start.
Fostering growth by empowering our people to develop alongside the business, enabling career progression and the creation of new opportunities with on the job training.
As a result of our continued growth, we are excited to be recruiting for the role of
Service Controller , if you believe you’re the right candidate, read on to learn more!
Job Purpose
As an experienced Service Controller, you will be instrumental in ensuring that the Plant repairs and services are carried out to a high standard, and in a timely manner.
You are the first point of contact for Service Management, and will coordinate and plan the response for Breakdowns, routine Maintenance and Services.
Main Responsibilities
- Provide initial telephone support to triage breakdowns and try to resolve where possible
- Manage the response if a fitter is required to attend, with the aim of achieving a fix first time.
- Log and allocate repairs and allocate to a fitter, maintaining accurate records of work and stock.
- Appoint third party repair companies when needed, raising PO’s and approving invoices.
- Provide support to fitters by ensuring they have the necessary information and parts for the task.
- Book and coordinate service and inspection appointments with customers. ensuring efficient use of fitters and plant availability.
- Liaise with Hire Desk for availability of plant and replacement plant where required.
- Identify chargeable damaged repairs, order the parts and process the invoice to the customer
- Update and maintain accurate stock records, service schedules and breakdowns
Skills and attributes
- Good organisational skills
- Excellent attention to detail
- Strong communication skills, with a confident telephone manner
- Ability to work under pressure
- Enthusiastic and friendly, with a positive attitude.
- Good knowledge of Microsoft package.
- Excellent Time management
Essential Requirements
- Previous experience in a service and maintenance control role
- Logical approach to prioritising and with great problem-solving skills.
- Well organized, proactive and committed to high quality work and standards.
Beneficial skills and qualifications
- Experience working in a plant equipment/construction
Benefits
- Enhanced annual leave entitlement, increasing with length of service
- Workplace Pension
- Refer a friend scheme
- Employee Assistance program
- Wellbeing support
- Annual employee satisfaction survey
- Discounted gift card scheme – Saving up to 15% on a huge range of physical and digital gift card from big name retailers.
- Paid volunteer days to support our community team and our chosen charities
- Paid volunteer days for registered individuals within any Government supported roles (e. g. Reservists).
- Eye test and vision care voucher scheme
- Free Annual flu vaccination vouchers
- Living wage accredited employers
- #J-18808-Ljbffr
Service Controller – Weston Super Mare in Weston-super-Mare employer: Plantforce Rentals Ltd
At Plantforce, we pride ourselves on being an excellent employer by fostering a supportive and inclusive work culture that prioritises the growth and development of our employees. As a Workshop Controller in Weston Super Mare, you will benefit from enhanced annual leave, a workplace pension, and opportunities for career progression through on-the-job training. Our commitment to employee wellbeing is reflected in our comprehensive support programmes and community involvement initiatives, making us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller – Weston Super Mare in Weston-super-Mare
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Plantforce Rentals Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Plantforce Rentals Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Plantforce Rentals Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Controller – Weston Super Mare in Weston-super-Mare
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Plantforce Rentals Ltd:This is your chance to really connect with the team at Plantforce Rentals Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Plantforce Rentals Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Plantforce Rentals Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Plantforce Rentals Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Plantforce Rentals Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
