Attachments Division – Operations Controller

Attachments Division – Operations Controller – Bridgwater

Our vision is:-“To be our Customer’s first choice through safety, sustainability and integrity.”

At the heart of our strategy are our people. Plantforce are committed to investing in our people and culture, matching the right people in the right roles from the start. Fostering growth by empowering our people to develop alongside the business, enabling career progression and the creation of new opportunities with on the job training.

As a result of our continued growth, we are excited to be recruiting for the role of Attachments Division – Operations Controller, if you believe you’re the right candidate, read on to learn more!

Job Purpose:

To ensure the daily accuracy of the attachments division, the national upkeep of our systems, including hire records and charges, on and off hire requests and hire contracts in our plant management system. This is a varied job that requires great customer service and the ability to work on your own initiative. As it is a busy environment, you will need to be experienced in working in hire control and work well under pressure.

Main Responsibilities:

• Hire Processing: Manage hire requests (on and off hire) and create hire contracts in the plant management system.
• Customer Communication: Effectively communicate with internal and external customers regarding availability.
• Charge Management: Upload damage charges to the plant management system.
• Asset Support: Upload asset defects, maintenance, and service records into the plant management system.
• Purchase Orders: Generate purchase orders for the plant department and assist with the goods receiving process.
• Administrative Assistance: Provide administrative support to the Depot Hire Desk.
• Process Improvement: Contribute to the efficiency of the plant department by identifying and implementing improved administrative processes and procedures.

Additional Responsibilities:

• Job Allocation: Responsible for managing job allocation for mobile staff based from the Bridgwater depot, ensuring jobs are allocated to the mobile team in a timely manner, ensuring best time management based on priority, job location, etc. Reducing as much as possible any outsourcing of roles.
• Process Controller: Ensuring correct processes are followed to the companies’ high standard for PDI & PHI repairs.
• Budget & Stock Control: Assisting with the stock control levels of the depot, ensuring appropriate re‑ordering as required, within the allocated budget.
• Depot Responsibilities: Site inductions for visitors, together with promoting the high level of health and safety standards for the depot, including completion of ladder inspections, COSHH maintenance and audit information. Depot cover for incoming telephone calls and enquiries for other depot based roles, providing cover for annual leave as and when required.

Skills & Attributes:

• Strong organisational skills
• Ability to work in a fast‑paced environment
• Good communication skills
• Team player mindset
• Ability to upsell products or services where applicable
• Good phone etiquette
• A proactive approach to problem‑solving and decision‑making

Essential Requirements and qualifications:

• Right to work in the UK
• Full Driving Licence

Beneficial experience and qualifications

• Experience with attachments & plant/equipment hire environment is desirable

Benefits:

• Enhanced annual leave entitlement, increasing with length of service
• Workplace Pension
• Refer a friend scheme
• Employee Assistance program
• Wellbeing support
• Annual employee satisfaction survey
• Discounted gift card scheme – Saving up to 15% on a huge range of physical and digital gift card from big name retailers.
• Paid volunteer days to support our community team and our chosen charities
• Paid volunteer days for registered individuals within any Government supported roles (e.g. Reservists).
• Eye test and vision care voucher scheme
• Free annual flu vaccination vouchers
• Living wage accredited employers

How to apply:

We actively welcome applications from candidates of all backgrounds and experiences and are committed to creating a diverse and inclusive workforce. Plantforce are an equal opportunity employer, and we are happy to discuss any reasonable adjustments needed to support your application or interview process.

For more information please contact Careers@plantforce.com