Key Responsibilities
- Answer incoming telephone enquiries in a polite, professional and helpful manner. Phones need to be answered within two rings.
- Respond promptly and effectively to incoming emails replied too within 1 hour.
- Deal with customer queries and provide appropriate support
- Prepare and send quotations to customers
- Carry out follow-up calls and emails with prospective and existing clients
- Take payments securely over the telephone
- Book, coordinate and quality-check site surveys
- Liaise effectively with colleagues, suppliers and clients
- Help maintain and improve administrative processes and procedures
- Ensure processes are followed and quality standards are consistently maintained
- Identify opportunities to improve efficiency and ensure compliance
- Complete ad-hoc projects and administrative tasks across the group
- Provide support to the Managing Director, Senior Client Manager and wider team as required
- Be the first line of support and keep our customers smiling with your problem-solving skills
- Keep our valued clients happy by nurturing and maintaining those important relationships
- You should be a whiz with MS-Office and an ace communicator—being able to share ideas and updates smoothly is key here!
- A natural at customer orientation, you're all about putting the client's needs first and making them smile
- Team player vibes are essential; we love collaboration but also need someone who can fly solo when needed
- Keep those organizational skills sharp; juggling tasks and keeping things on track is part of the game
- Enjoy an extra day off to recharge and focus on what matters most to you
- Be part of a team with strong bonds and a shared spirit, where collaboration thrives
- Plan for your future with our robust company pension scheme, keeping your retirement secure
- Relax or create delightful meals in our office kitchen; take a break and refuel whenever you need it
