Key Responsibilities Answer incoming telephone enquiries in a polite, professional and helpful manner. Phones need to be answered within two rings. Respond promptly and effectively to incoming emails replied too within 1 hour. Deal with customer queries and provide appropriate support Prepare and send quotations to customers Carry out follow-up calls and emails with prospective and existing clients Take payments securely over the telephone Book, coordinate and quality-check site surveys Liaise effectively with colleagues, suppliers and clients Help maintain and improve administrative processes and procedures Ensure processes are followed and quality standards are consistently maintained Identify opportunities to improve efficiency and ensure compliance Complete ad-hoc projects and administrative tasks across the group Provide support to the Managing Director, Senior Client Manager and wider team as required
Be the first line of support and keep our customers smiling with your problem-solving skills Keep our valued clients happy by nurturing and maintaining those important relationships
You should be a whiz with MS-Office and an ace communicator—being able to share ideas and updates smoothly is key here! A natural at customer orientation, you're all about putting the client's needs first and making them smile Team player vibes are essential; we love collaboration but also need someone who can fly solo when needed Keep those organizational skills sharp; juggling tasks and keeping things on track is part of the game
Enjoy an extra day off to recharge and focus on what matters most to you Be part of a team with strong bonds and a shared spirit, where collaboration thrives Plan for your future with our robust company pension scheme, keeping your retirement secure Relax or create delightful meals in our office kitchen; take a break and refuel whenever you need it
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