At a Glance
- Tasks: Lead a dynamic team to enhance client relationships and drive profitability in London (West).
- Company: Join Planteria Group, the UK's leading interior landscaping specialist transforming workplaces with nature.
- Benefits: Enjoy bonuses, health plans, 25 days holiday, and opportunities for learning and development.
- Other info: Be part of a fast-growing, inclusive culture that values creativity and collaboration.
- Why this job: Make a real impact on sustainable workplace design while nurturing your team's growth.
- Qualifications: Experience in team management, client relations, and a passion for customer success.
The predicted salary is between 50000 - 65000 £ per year.
At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be. We’ve grown from a small family business into the UK’s leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US.
Your Impact: We are looking to bring onboard a Regional Manager to have ownership of our London (West) region. As our Regional Manager, you will be playing an integral part in ensuring the success of your region across key components, such as profitability, commercial success, and the retention of our customers. You will oversee a team of 10 to 15 members and ensure your team is nurtured, performance is optimised, and everyone is working together to achieve agreed key performance indicators.
Your impact will reach across:
- Management and maintenance of Net Promoter Scores for your region.
- Heightening of our clients' experience through management of those relationships and being a core point of contact for them.
- Delivering profitability across your region whilst having visibility of commercial elements such as contract reviews and pricing.
- Managing resolutions to ensure customer success.
You will be a great fit if you have:
- Proven experience managing teams (both directly and indirectly), with members based onsite and remotely.
- Demonstrable experience in effectively managing client accounts, driving customer success, increasing customer engagement, and building strong, long-term client relationships.
- Experience managing B2B clients who are end-users across any industry and/or Facility Management organisations.
- A genuine desire to support and develop your team, with a nurturing and coaching-led approach.
- A strong sense of ownership in your work, with the ability to assess situations and make data-driven decisions aligned to business priorities and customer expectations.
- Comfortable working in environments with shifting priorities and able to maintain a strong bias for action.
- A desire to exceed customer expectations through the quality of your work and service delivery.
- Experience in managing P&L budgets.
At Planteria Group, our culture is guided by our core values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, and Create Wow! If you want to be part of a flourishing, fast-growing business that values agility, collaboration, and creativity, we’d love to hear from you.
If you require any adjustments or accommodations at any stage, including the interview, please let us know, and we will be happy to support you.
All employees must follow the organisation’s Health & Safety policies, take care of their own safety and that of others, use equipment and PPE correctly, report hazards or incidents, participate in training, and cooperate with emergency procedures, risk assessments, and investigations to maintain a safe, tidy, and compliant workplace.
Please note, that this is a field-based role at our client sites within our West London region (with some occasional travel to our HQ in Henham, Bishop's Stortford).
Benefits include:
- Quarterly company bonus and annual performance-related bonus (post probation)
- BUPA Cash plan
- 25 days holiday plus any UK Bank Holidays
- Lunch
- Learning & Development
Regional Manager employer: Planteria Group
At Planteria Group, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through our focus on learning and development, alongside competitive benefits such as quarterly bonuses and a BUPA cash plan. Join us in our West London region, where you will lead a passionate team dedicated to transforming workplaces into inspiring environments, all while enjoying the support of a collaborative and energetic company culture.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and how you can drive customer success, as these are key for the Regional Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at Planteria Group and contributing to our mission of creating inspiring workplaces.
We think you need these skills to ace Regional Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for transforming workplaces shine through. We want to see how you connect with our mission of creating vibrant spaces that people love!
Tailor Your Experience:Make sure to highlight your relevant experience in managing teams and client relationships. We’re looking for someone who can demonstrate their ability to drive customer success and engage effectively with clients.
Be Data-Driven:Since we value data-driven decisions, include examples of how you've used metrics to improve team performance or client satisfaction. This will show us you have the analytical mindset we need!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Planteria Group
✨Know Your Stuff
Before the interview, dive deep into Planteria Group's mission and values. Understand their approach to biophilic design and how they transform workplaces. This knowledge will help you connect your experience with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Regional Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in challenging situations. Highlight your nurturing approach and how you've driven performance while maintaining strong relationships with your team members.
✨Client Relationship Mastery
Be ready to discuss your experience with managing client accounts and driving customer success. Think of specific instances where you've improved client engagement or resolved issues effectively. This will demonstrate your ability to enhance the client experience, which is crucial for this role.
✨Data-Driven Decision Making
Planteria Group values data-driven decisions. Prepare to talk about how you've used data to assess situations and make informed choices in your previous roles. This could include managing P&L budgets or optimising performance based on key metrics, showcasing your analytical skills.
