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- Tasks: Join our team as a Christmas Coordinator, managing enquiries and processing orders.
- Company: Planteria is the UK's largest interior landscaping company, thriving since 1977.
- Benefits: Enjoy competitive salary, bonuses, onsite lunch, and personal development opportunities.
- Why this job: Be part of a dynamic team, making Christmas special for clients while developing your skills.
- Qualifications: Previous admin or client-facing experience, strong communication skills, and a positive attitude required.
- Other info: Flexible hours with potential weekend work in December; based in a beautiful rural location.
The predicted salary is between 24000 - 36000 £ per year.
Founded in 1977, Planteria has evolved from a small startup into the UK's largest interior landscaping company it is today, with an impressive annual turnover of £20 million. With a focus on strategic partnerships, continuous innovation and client satisfaction, the company has accelerated its growth in the past 3 years and achieved a 33% year-on-year growth over this period, and now employs over 150 staff. Today, as well as providing stunning planting solutions, we also run a premium corporate floristry service and create impressive project work, from roof gardens to living walls.
The opportunity: We are seeking to recruit a Christmas Co-Ordinator who will monitor all incoming enquiries via email and telephone. Provide quotations to clients and collate all orders (processing manual and bespoke orders) through the online order portal. The role will adapt and vary as the Christmas season approaches, starting with client facing and then leading into scheduling of orders and supplier communication through fulfilment. Flexibility to also be on standby to monitor calls on weekends during the beginning of December.
Location & Hours: The role is offered on an initial fixed term if you are able to start in July (8 months) or August (7 months) and on a full-time basis (40 hours), based out of our HQ in Henham (CM22 6AA), enjoying a rural location, where lunch is provided onsite daily and ample parking.
What you will be doing:
- Be an integral part of our Christmas Tree installation and sales team
- Monitor department inbox
- Respond to all enquiries via email/phone
- Be the first response on the telephone
- Provide client quotations
- Liaise with Sub Contractors
- Communicate with customers to ensure they are always fully informed
- Accurate processing of orders
- Book in orders with customers
- Schedule upcoming deliveries and collections
What you will need:
- Candidates with previous administration / client facing (hospitality) experience who are pro-active, a team player and able to ensure fantastic customer service managing all aspects indicated above including:
- Customer Driven
- Ability to work under pressure
- An ability to problem solve
- Excellent written and verbal communication skills
- Positive attitude and flexibility to changes as required
- Have great attention to detail
- An ability to prioritize workload
- MS Office: Word, Outlook and basic knowledge of PowerPoint and Excel
What you will receive:
- Competitive salary
- Quarterly company bonus and annual performance related bonus (post probation)
- BUPA Cash plan
- Pension
- 25 days holiday
- Lunch onsite
- Parking
- Personal development
At Planteria Group we live by our values which include someone who lives the company values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, Create WOW. If you want to be part of a flourishing business and enjoy being part of an agile, collaborative team then we want to hear from you!
Planteria promotes equality of opportunity as part of our inclusive culture.
Christmas Coordinator - 7 months employer: Planteria Group
Contact Detail:
Planteria Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Coordinator - 7 months
✨Tip Number 1
Familiarise yourself with the Christmas Tree installation and sales process. Understanding the logistics and customer service aspects will help you stand out during interviews, as you'll be able to demonstrate your knowledge of the role's requirements.
✨Tip Number 2
Showcase your client-facing experience by preparing examples of how you've successfully managed customer inquiries in previous roles. This will highlight your ability to provide excellent customer service, which is crucial for the Christmas Coordinator position.
✨Tip Number 3
Be ready to discuss your problem-solving skills. Think of specific instances where you've had to think on your feet or adapt to changing circumstances, as this role requires flexibility and the ability to work under pressure.
✨Tip Number 4
Research Planteria's company values and culture. Being able to articulate how your personal values align with theirs will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
We think you need these skills to ace Christmas Coordinator - 7 months
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Christmas Coordinator position. Tailor your application to highlight relevant experience in administration and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage client enquiries and process orders effectively.
Highlight Relevant Skills: In your CV, emphasise skills such as excellent communication, attention to detail, and proficiency in MS Office. Provide examples of how you've successfully handled similar tasks in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Planteria Group
✨Show Your Customer Service Skills
As a Christmas Coordinator, you'll be the first point of contact for clients. Highlight your previous experience in customer-facing roles and demonstrate how you can provide excellent service, even under pressure.
✨Be Prepared to Discuss Flexibility
This role requires flexibility, especially during the busy Christmas season. Be ready to discuss how you've adapted to changing circumstances in past jobs and your willingness to monitor calls on weekends.
✨Demonstrate Attention to Detail
With responsibilities like processing orders and providing quotations, attention to detail is crucial. Prepare examples from your past work where your meticulousness made a difference in the outcome.
✨Familiarise Yourself with MS Office
Since the role involves using MS Office tools, brush up on your skills in Word, Outlook, and Excel. You might be asked about your proficiency, so be ready to discuss how you've used these tools in previous roles.
