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- Tasks: Plan and optimise the workload for Field Maintenance Technicians, ensuring efficiency and excellent service.
- Company: Join a rapidly growing, family-owned business with a strong team culture.
- Benefits: Competitive salary, quarterly performance bonus, and a supportive work environment.
- Why this job: Be part of an ambitious team striving to be the best planting company in the UK.
- Qualifications: Experience in route planning, strong IT skills, and excellent communication abilities.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28500 - 35000 £ per year.
The Scheduler is responsible for planning the weekly and daily workload of the Field Maintenance Technicians. This includes a pro-active element, planning in the next week's work, and also a reactive element, planning in sickness cover, special visits, replacements etc. as the needs crop up.
You will work closely with both the Area Service Managers and the Field Technicians, and a clear head, proactive approach to solving problems, and the ability to work fast under pressure are essential attributes for this role.
Duties
- Proactively plan the following week's workload for the Techs you’re responsible for.
- Upload jobs to our field service system.
- Reactive planning – ensure any issues are resolved as fast as possible.
- Meet internal SLAs for response and solution delivery.
- Work closely with the team to help deliver an excellent customer experience.
- Be a point of contact for the Techs.
- Take a proactive approach to round optimisation and efficiency.
- Provide cover and support to other members of the Contract Admin team if required.
Requirements
- Strong IT and keyboard skills.
- A logical, data-driven approach to problem solving and planning.
- Ability to juggle multiple tasks and priorities without getting fazed.
- Good people and communication skills.
- Able to withstand pressure and push-back from Field Technicians, and keep them to plan.
- Strong geographical awareness including towns/cities and road networks.
- Prior experience in route planning and reactive scheduling are a must.
- Passionate about achieving efficiency and maximising output.
- Driven to deliver an excellent customer and team experience.
About Plant Plan:
We're a family-owned business that is growing rapidly. We provide interior and exterior planting to a wide range of clients in the B2B space, including working with design and build companies, fitout contractors and architects through to dealing directly with the user-occupiers of a space. Our core market is office/workspaces, hotels, and restaurants in England.
We have a great team of people and a strong culture and drive to succeed. We're ambitious, striving to be the best planting company in the UK, and growing quickly. It’s an exciting time to join the team!
Our Values:
- We Make Things Happen
- We Do The Right Thing
- We Always Look For Ways To Improve
- We Care For Our Colleagues, Our Customers, and Our Communities
Full Time, Perm, In Office £33,000 - £35,000 per annum, including quarterly performance bonus.
Field Service Scheduler in Leicester employer: Plant Plan
Contact Detail:
Plant Plan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Scheduler in Leicester
✨Tip Number 1
Get to know the company inside out! Research Plant Plan's values and culture, and think about how your skills align with their mission. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on what it’s really like to work there. Plus, they might even give you a heads-up on any upcoming opportunities!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and problem-solving. Think of examples from your past experiences where you’ve successfully juggled multiple tasks or resolved issues under pressure. This will show you’re ready for the fast-paced environment!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Plant Plan family!
We think you need these skills to ace Field Service Scheduler in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in route planning and reactive scheduling. We want to see how your skills align with the role of a Field Service Scheduler, so don’t hold back on showcasing your relevant achievements!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a proactive approach, so share any instances where you’ve optimised processes or resolved issues under pressure. This will help us see your logical, data-driven mindset in action!
Communicate Clearly: Since good people and communication skills are key for this role, make sure your application reflects that. Use clear, concise language and structure your thoughts well. We appreciate a straightforward approach that gets to the point while still being engaging!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our growing family at Plant Plan!
How to prepare for a job interview at Plant Plan
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Service Scheduler inside out. Familiarise yourself with the key responsibilities like planning workloads and handling reactive scheduling. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Problem-Solving Skills
Be ready to discuss specific examples where you've successfully solved scheduling issues or managed multiple tasks under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your logical, data-driven approach to problem-solving, which is crucial for this role.
✨Communicate Like a Pro
Since you'll be working closely with Area Service Managers and Field Technicians, strong communication skills are a must. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask them about their team dynamics and how they handle challenges.
✨Get Geographically Savvy
Brush up on your geographical knowledge, especially regarding towns, cities, and road networks relevant to the job. Being able to discuss how you would optimise routes and manage workloads based on geographical factors will impress your interviewers and show that you're proactive about efficiency.
