Area Service Manager in Leicester

Salary: £50,000 + Performance Related Bonus

Hours: 40 hours per week (Monday – Friday)

Location: Leicester, with some travel to London

Description of Role:

The Area Service Manager has responsibility for their team and the contracts maintained by their team. This includes the management and leadership of their team, working with HR to perform related activities including hiring, training, appraisals and performance management, ensuring service levels and great customer service are achieved, and proactively working on creating efficiencies. They need to be flexible, able to work outside of normal working hours occasionally when required and have a can-do mindset, be strong and experienced managers, and have a desire to go above and beyond. Success will be monitored through KPIs and performance measures, and through successful delivery of strategic goals and objectives.

Skills & Attributes Required:

• Excellent leadership skills, with ability to motivate and lead the team.
• A cheerful, friendly, enthusiastic person who loves dealing with their team and clients.
• Exceptional management skills, with relevant experience managing a large team.
• Clear thinker with excellent decision making and logical thinking skills.
• Able to quickly find solutions to issues.
• Ability to juggle multiple tasks and priorities without getting fazed.
• Motivated by goals and targets, and works hard to achieve these.
• Passionate about improving efficiency, quality, and finding better ways to do things.
• Literate in budget management and excellent at managing a department P&L.
• Experienced in HR activities including recruitment, training, appraisals, and disciplinaries.
• Prior experience managing Field Service is highly valued.
• Experience in the horticultural industry and the interior planting sector is useful.
• Willing to frequently travel and visit sites and liaise with customers.
• Passionate about delivering an excellent customer experience.
• Flexible and willing to go above and beyond to deliver great team and customer service.
• Strong IT Skills.
• Good knowledge of central London districts and transport.

Certifications/Licenses Required:

• UK Driving License

Responsibilities:

• Manage and lead your team proactively and to a high standard.
• Overall responsibility for profitability and productivity, customer experience and staff engagement within your region.
• Be available for your team and communicate quickly and frequently with them.
• Have regular 121s with each of your team.
• Get involved in recruiting, onboarding and training, 121s and performance management.
• Work closely with the HR team on recruitment and performance management.
• Drive team engagement.
• Take ownership of the contracts under your control and ensure that they receive an excellent standard of customer service.
• Ensure your KPIs are reported on on-time and that you are hitting target.
• If targets are not being hit, then come up with ideas and a plan to hit them and then execute this.
• Take a proactive approach to team and operational improvements and efficiency.
• Carry out regular spot checks and quality audits of your team's work, go through the findings with the relevant Technician, and ensure any issues are resolved.
• Be a point of escalation for clients and work closely with the CX team to ensure a great standard of customer experience is consistently delivered.
• Take responsibility for the efficiency and performance of your team and the contracts they look after, including helping make seasonal adjustments to workloads as required.
• Work closely and effectively with your team and colleagues.
• Ensure that your team work safely and are compliant at all times. Drive a culture of professionalism and safe working within your team.

Person Specification:

• Enthusiastic and personable, with a genuine enjoyment of working with people.
• Passionate about delivering excellent customer experiences and supporting team success.
• Flexible and willing to travel frequently as required.
• Highly organised, diligent, and professional in their approach.