At a Glance
- Tasks: Help customers succeed with our platform and build strong relationships.
- Company: Join a leading tech company transforming the construction industry.
- Benefits: Flexible work options, competitive salary, and opportunities for growth.
- Other info: Dynamic team environment with a focus on personal development.
- Why this job: Make a real impact by enhancing customer experiences and driving success.
- Qualifications: Experience in account management or Customer Success, preferably in SaaS.
The predicted salary is between 40000 - 50000 € per year.
PlanRadar is a leading platform for digital documentation, communication and reporting in construction, facility management and real estate projects. It enables customers to work more efficiently, enhance quality and achieve full project transparency. By improving collaboration and providing access to real-time data, PlanRadar’s easy-to-use platform adds value to every person involved in a building’s lifecycle, with flexible capabilities for all company sizes and processes. Today, PlanRadar serves more than 150,000 users across 75+ countries.
PlanRadar promises an inclusive, engaging and exciting place to work. We are inquisitive minds who challenge the status quo, with a drive to change our client's industry for the better. Our people matter the most, and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If you’re courageous and ready for a new adventure, join PlanRadar!
What you’ll get to do
PlanRadar is looking for an experienced Customer Success Manager UK to join our global Customer Success team. As Customer Success Manager you will work closely with customers to help them discover their business needs. You will also onboard them on the best way to use PlanRadar’s features to obtain business value and exceed their targeted business outcomes. You will serve as a trusted advisor to customers and be responsible for the onboarding, adoption, advocacy, retention, and growth of your client base. Working closely with Sales Consultants, our CSMs to provide input into the strategic account and success plans, help identify areas where customers have room for improvement, and uncover new business opportunities within existing clients. Your ultimate goal is to build excellent customer relationships and boost value realization that promotes retention and loyalty.
AMONG OTHER THINGS YOU WILL
- Be the product expert and provide training and services to successfully implement/deploy our features on the customer side
- Maintain a detailed understanding of PlanRadar, assist customers with questions and suggest the best solutions for their needs
- Carry out regular customer meetings and periodic business reviews to establish and quantify desired business outcomes and other key performance indicators
- Be a dedicated partner to our customers and support their needs and issues across all PlanRadar's departments
- Create success stories with your customers and collaborate with the marketing team to turn them into case studies
- Minimize customer churn through continuous engagement, value realization, education, coaching, and persuasion
- Partner closely with other cross-functional team members (e.g. product management, development) to translate business needs and product requirements into improved solutions
WHO YOU ARE
- You have experience with account management or Customer Success, preferably within the SaaS / ConTech industry
- You have experience in using CRM systems and computer literacy
- You are experienced in web and mobile applications, and therefore have a technical understanding and familiarity with IT systems
- You have excellent spoken and written business English language skills
- You are accountable and very well organised
- You have exceptional ability to communicate and foster positive business relationships
- You are self-motivated, a proactive team player with innovative ideas, diplomatic skills, and tact. Poise under pressure, thrives in a multi-tasking environment, and can adjust priorities on-the-fly
- You are open to travel occasionally to customers or other PlanRadar's office locations for trainings
What we offer
- Room for personal and professional development
- Challenging and diversified line of action
- Working in a fast-growing company with international customers and investors
- Centrally located and attractive office in London
- Performance-related career system
- Bonus based on a success-related commission scheme
- Possibilities to work from home
- Motivated and agile team with a common vision
Customer Success Manager UK – Construction Industry Experience (m/f/d) in London employer: PlanRadar
PlanRadar is an exceptional employer that fosters a culture of inclusivity and innovation, making it an exciting place to work in the heart of London. With a strong focus on employee growth, we offer ample opportunities for personal and professional development, alongside a performance-related career system and a supportive team environment. Join us to be part of a fast-growing company that values your contributions and encourages you to challenge the status quo in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager UK – Construction Industry Experience (m/f/d) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction and SaaS industries. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in customer success and account management. Share specific examples of how you've helped clients achieve their goals – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your skills can help them succeed.
✨Tip Number 4
Apply through our website! We love seeing applications come through directly. It shows you're genuinely interested in joining our team at PlanRadar. Plus, it gives us a better chance to see your application in the right light!
We think you need these skills to ace Customer Success Manager UK – Construction Industry Experience (m/f/d) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in account management and any relevant skills that align with the construction industry. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves building relationships with customers, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've successfully engaged with clients in the past.
Highlight Your Technical Know-How:Given the SaaS and ConTech focus, make sure to mention your familiarity with CRM systems and any technical skills you possess. We love candidates who can navigate web and mobile applications, so let us know how you’ve used technology to enhance customer experiences.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at PlanRadar!
How to prepare for a job interview at PlanRadar
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of PlanRadar and its features. Familiarise yourself with how it enhances efficiency in construction projects. This will help you demonstrate your expertise and show that you're ready to be a product expert.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or improved client outcomes. Highlight your experience in onboarding and retention strategies, as this is crucial for the Customer Success Manager role.
✨Be Ready to Discuss Metrics
PlanRadar values data-driven results, so come prepared to discuss key performance indicators (KPIs) you've used in previous roles. Be ready to explain how you've measured success and what strategies you implemented to achieve those results.
✨Demonstrate Your Communication Skills
As a Customer Success Manager, you'll need to foster positive relationships. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your ability to communicate effectively and handle challenges diplomatically.
