At a Glance
- Tasks: Guide customers through onboarding and ensure they maximise PlanRadar's features for success.
- Company: Join a leading tech platform transforming the construction industry with innovative solutions.
- Benefits: Enjoy personal development, flexible work options, and a vibrant team culture.
- Other info: Be part of a motivated team in a fast-growing company with global reach.
- Why this job: Make a real impact by helping clients achieve their goals and enhance project transparency.
- Qualifications: Experience in Customer Success or Account Management, preferably in construction tech.
The predicted salary is between 50000 - 65000 £ per year.
PlanRadar is a leading platform for digital documentation, communication and reporting in construction, facility management and real estate projects. It enables customers to work more efficiently, enhance quality and achieve full project transparency. By improving collaboration and providing access to real-time data, PlanRadar’s easy-to-use platform adds value to every person involved in a building’s lifecycle, with flexible capabilities for all company sizes and processes. Today, PlanRadar serves more than 150,000 users across 75+ countries.
PlanRadar promises an inclusive, engaging and exciting place to work. We are inquisitive minds who challenge the status quo, with a drive to change our client's industry for the better. Our people matter the most, and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If you're courageous and ready for a new adventure, join PlanRadar!
PlanRadar is looking for an experienced Customer Success Manager based in London to join our global Customer Success team and take ownership of a growing Enterprise customer portfolio in our growing UK market.
As a Customer Success Manager, you work closely with customers to understand their business objectives and guide them through a successful onboarding and adoption journey. You ensure they leverage PlanRadar’s features effectively to achieve measurable outcomes and long-term value. You act as a trusted advisor throughout the entire customer lifecycle — driving onboarding, product adoption, advocacy, and long-term retention.
While Sales and Account Management focus on the commercial strategy, you concentrate on implementation excellence, enablement, and value realisation. Your goal is to ensure customers are satisfied, successful, and continuously gaining value from our solution — so they remain long-term partners and strong advocates of PlanRadar.
AMONG OTHER THINGS YOU WILL:
- Own the onboarding, implementation, and adoption journey for customers in our growing Enterprise portfolio for the UK market
- Act as the product expert, enabling customers to successfully deploy and scale PlanRadar across their projects
- Lead regular customer check-ins and success reviews to track progress, define KPIs, and ensure measurable business outcomes
- Partner closely with Sales and Account Management to ensure a seamless customer experience, while focusing on technical enablement and value realization
- Identify optimisation opportunities to increase product usage, strengthen engagement, and improve long-term customer satisfaction
- Minimise customer churn through continuous engagement, education, coaching, and persuasion
- Collaborate cross-functionally with Product, Marketing, and Support to continuously enhance the customer experience
WHO YOU ARE:
- You have experience in Customer Success or Account Management, with clear ownership of onboarding, adoption, and lifecycle management
- You have previous experience in the construction technology industry and understand how to partner with stakeholders in the construction industry
- You have proven experience collaborating with interdisciplinary teams and coordinating stakeholders internally
- You have native-level English skills (reading & writing)
- You are structured, accountable, and proactive, with a strong focus on delivering customer value and long-term success
What we offer:
- Room for personal and professional development
- Challenging and diversified line of action
- Working in a fast-growing company with international customers and investors
- Centrally located and attractive office in London
- Performance‑related career system
- Bonus based on a success‑related commission scheme
- Possibilities to work from home
- Motivated and agile team with a common vision
- Buddy program
- In‑house trainings
- Global culture
- Relocation package
- Team events
- Free drinks, snacks & fruits
- Referral program
- Commission or bonus
Customer Success Manager UK (m/f/d) employer: PlanRadar GmbH
PlanRadar is an exceptional employer that fosters a culture of inclusivity and innovation, making it an exciting place to work in the heart of London. With a strong focus on employee growth, we offer numerous opportunities for personal and professional development, alongside a performance-related career system and a supportive team environment. Join us to be part of a motivated team that values your contributions and encourages you to challenge the status quo while working with international clients in the dynamic construction technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager UK (m/f/d)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PlanRadar GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PlanRadar GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager UK (m/f/d)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PlanRadar GmbH:Your cover letter is your chance to shine! Tell us why you want to work at PlanRadar GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PlanRadar GmbH!
How to prepare for a job interview at PlanRadar GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
