Logistics & Supply Chain Co-ordinator in London

Overview

Plank Hardware is looking for a detail-driven, proactive Logistics & Supply Chain Coordinator to manage the end-to-end flow of product from suppliers to customers, keeping operations running smoothly and cost-effectively.

This role sits at the intersection of logistics and supplier management.

You'll be the person who knows exactly where every shipment is, why it is delayed, and what that means for stock cover on both sides of the Atlantic.

You’ll also be expected to bring fresh thinking — this isn't a "follow the process" role, it’s a "help us build a better process" role.

Key Responsibilities

• Shipment Tracking & Logistics Coordination
• Coordinate and track shipments from suppliers to our UK and US warehouses; maintaining accurate, up-to-date status records
• Proactively identify delays or risks in transit and communicate them clearly and early to internal stakeholders
• Flag discrepancies between supplier-confirmed dates and actual progress
• Coordinate with suppliers, freight forwarders and warehouse partners to resolve issues quickly
• Ensure compliance with shipping regulations and customs requirements
• Supplier Communication
• Build and maintain strong working relationships with Far East suppliers
• Communicate new product launch timelines and track them through production and shipping milestones
• Manage day-to-day supplier queries, ensuring responses are timely and professional
• Escalate and resolve supplier-side issues (quality, delay, documentation) with appropriate urgency
• Stock & Sales Analysis
• Monitor stock cover across UK and US warehouses, identifying risks of stockouts or overstock
• Manage pre-order inventory settings, where applicable
• Produce regular reporting on stock levels, incoming cover, and sales performance to inform purchasing decisions
• Flag and prioritise SKUs at risk of running low ahead of key sales periods
• Managing 3PL Warehouse Partners
• Maintain the day to day relationship with 3PL warehouse partners in the UK and USA
• Ensure 3PL partners are performing to SLAs in fulfilling orders, processing returns and managing inbound stock
• Manage iterative process improvements to keep the warehouse operations efficient
• Work with customer service team to feedback any delivery related issues and implement process improvements with each warehouse
• Process Improvement
• Bring ideas and experience from previous roles to improve how Plank Hardware tracks, reports on, and manages inbound logistics.
• Identify inefficiencies in current workflows and propose practical, implementable solutions.
• Support the wider team in building better visibility tools and processes as the business scales across UK and US markets.

What We're Looking For

3–5 years' experience in a logistics, supply chain, import/export role, ideally with exposure to international (especially Far East) sourcing

• Proven experience tracking shipments end-to-end and managing competing priorities across multiple suppliers and destinations
• Strong analytical skills - comfortable working with stock cover, sales data, and ordering analysis (Excel/Sheets proficiency essential)
• Excellent attention to detail - nothing slips through the cracks on your watch
• Confident, professional communicator - equally comfortable liaising with overseas suppliers as internal teams
• High level of initiative - able to manage your own workload and prioritise effectively
• A proactive mindset - someone who flags problems early and problem solves when disruptions occur
• Comfortable working in a fast-paced, growing environment
• What Success Looks Like in This Role
• Shipment delays are flagged early, with clear communication to the business before they become a problem
• Stock cover across UK and US is well understood and proactively managed, minimising stockouts and excess inventory
• Supplier relationships are strong, responsive, and well-documented
• New launches are tracked reliably from production through to warehouse arrival
• Within the first 6 months, at least one meaningful process improvement has been identified and implemented
• Why Join Plank Hardware

Plank Hardware creates decorative details for discerning spaces.

We design trend‑informed hardware and home accessories that bring personality, texture and flair to interiors — combining quality materials, meticulous craftsmanship and an accessible price point.

From statement styles to subtle accents, our collections are made to create mini design moments throughout the home.

Inspired by modern design culture, architecture and evolving interiors, we’re obsessed with how the smallest choices shape the mood of a space — from proportion to finish to the way a surface catches the light.

For those with a discerning eye, it all comes down to this: get the details right, and everything else falls into place.

• What Plank Hardware can offer you
• Competitive salary — You’ll be offered a salary of £30,000 - £35,000 p/a, dependent on experience, with opportunities for progression as the business grows.
• Autonomy — We’re a small business (around 15 employees), on a rapid growth journey. You’ll have the opportunity to make your mark and shape how our brand evolves.
• Flexibility — We currently work in our London-based office (Shoreditch) a minimum of three days a week. The other two are up to you.
• Staff discount — Embarking on your own DIY projects? You’ll receive discounts on our collections of premium hardware, so you can live and breathe the brand in your own home.
• Our Interactions with the world around us

Plank Hardware is a Certified B Corporation.

As we work towards being environmentally and socially accountable, we hope that our managers and employees will be onboard with our mission and participate in a proactive way.

Our diversity commitment

We provide equal opportunities in recruitment, training, promotion and other business decisions, whatever your sex, pregnancy status, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national or ethnic origins or disability of an employee.

We encourage all applications and will consider these based on the individual’s aptitudes and abilities assessed in relation to the requirements of the position.

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