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- Tasks: Help customers succeed by solving their problems with our innovative platform.
- Company: Join a dynamic team at a leading B2B SaaS company in London.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Opportunity to work with a smart, fast-learning team in a thriving industry.
- Why this job: Make a real impact by driving customer success and unlocking value.
- Qualifications: Experience in customer success or sales, managing enterprise clients.
The predicted salary is between 60000 - 80000 £ per year.
Our mission is to unlock value for every customer. We help people build their businesses around their clients, and unleash the capabilities of Planhat.
Team: Our role is to understand customers’ problems and desired outcomes deeply, then help solve them through the Planhat platform. When our clients are successful, so are we:
- Churn goes down 6% at a legal software company because we helped unify data from separate systems, survey qualitative customer feedback, and analyse product usage patterns.
- Faced with modest growth and heavy competition, we help an enterprise CRO and CFO conduct a white space analysis using data from Planhat, which kickstarts initiatives that help increase Net Revenue Retention by 7%.
- Five CS reps at a Fintech startup can handle 20% more clients because we’re streamlining repetitive tasks like data entry and creating reports, as well as automating the onboarding of new customers.
In short, we elicit the aims and pain points of global revenue leaders, help open people’s eyes to new possibilities, and then consistently drive high-value outcomes using Planhat.
Most of our Sr. Customer Success Managers today have:
- Succeeded in a ‘closing’ role, either in sales or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company.
- Demonstrated success in managing a portfolio of Enterprise customers.
- Owned the full enterprise lifecycle — from strategic guidance and complex project delivery through to six- or seven-figure renewals and expansion — across multi-stakeholder, executive-level relationships.
- Worked hands-on with a technical product, is smart, learns fast and can roll up their sleeves.
Senior Customer Success Manager - London employer: Planhat
Contact Detail:
Planhat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company you’re eyeing. A friendly chat can give us insider info on the culture and what they really value in a Senior Customer Success Manager.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s products and customer success stories. We want to show that we understand how to unlock value for customers using Planhat, just like they do!
✨Tip Number 3
Practice your storytelling skills! We need to articulate our past successes in managing enterprise customers and driving renewals. Make it relatable and impactful to demonstrate our experience.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role. Plus, it’s a great chance to reiterate how we can help their customers succeed.
We think you need these skills to ace Senior Customer Success Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in managing enterprise customers and any successes you've had in a closing role. We want to see how you can unlock value for our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for customer success and how you've helped businesses grow. Share specific examples that align with our mission at StudySmarter, and don’t forget to mention your familiarity with technical products.
Showcase Your Problem-Solving Skills: In your application, make sure to highlight instances where you've tackled complex challenges for clients. We love seeing how you've driven high-value outcomes and improved processes, so share those stories with us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Planhat
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like Net Revenue Retention and churn rates. Be ready to discuss how you've positively impacted these metrics in your previous roles, especially in a B2B SaaS environment.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've identified customer pain points and implemented solutions that led to measurable outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Planhat
Take some time to explore the Planhat platform and understand its features. Being able to speak knowledgeably about how you would leverage Planhat to drive customer success will impress your interviewers.
✨Engage with Multi-Stakeholder Scenarios
Think of instances where you've managed relationships with multiple stakeholders. Be prepared to discuss how you navigated complex dynamics and delivered value across different levels of an organisation.